I saw a MAC store manager favour certain customers in my area — is there a way to report unfair treatment or bias in MAC retail?

On September 17, 2025, at 18:21, I made a purchase at the Mac Cosmetics store in Istanbul Zorlu Center and experienced an extremely disappointing customer service issue. I bought two products, including the Mac Studio Fix Every Wear NW22. While testing in-store, the sales associate applied a lighter...

At the MAC Cosmetics store, while the staff showed colors and assisted every other customer one by one, neither my sister nor I received any attention. On the contrary, we were met with unfriendly looks and poor treatment. We believe this happened because we wear headscarves, as we were the only one...

MAC Cosmetics offers free 15-minute makeup applications, and I booked both a "15-Minute Trend Makeup" and "15-Minute Skin Makeup" session through their website at the Istanbul Capacity Mall location. The booking system allowed me to schedule multiple appointments, but when I arrived at the store, I ...

I made a purchase at a Mac Cosmetics store and received a discount voucher as a gift. A month later, I decided to use it for stocking up on products, even though I didn’t urgently need anything. However, when I got home, I realized that the discount had not been applied at checkout. The next day, I...

I visited Mac Cosmetics and specifically requested a matte lipstick, but the employee gave me a glossy one instead. This was a careless mistake, and it’s extremely frustrating every time I use it, knowing it’s not what I wanted. I contacted their support, left a complaint, and waited for a response,...

On September 29, 2024, I purchased a concealer from a Mac Cosmetics store, only to discover that the internal mechanism is defective and causes constant leakage. The product is essentially unusable in its current state. When I reached out to the store for an exchange, I was told that I could only sp...

It seems like Mac Cosmetics deliberately selects staff who are uninterested and arrogant. There isn’t the slightest hint of a smile, and they act with a self-important attitude. This isn’t based on just one encounter; it's a consistent issue with multiple staff members. How can you expect sales to i...

My friend and I booked a 15-minute free makeup session at MAC's Ankamall store in Ankara. Upon arrival, we mentioned our appointment, but the staff seemed uninterested, telling us that “this week’s trend” was just applying and smudging eyeliner. When we hesitated, they later offered lip, face, or ey...

I’ve visited the MAC store at Mall Of İstanbul twice to book a makeup appointment, and both times, I was met with unprofessional attitudes and lack of interest from the staff. Although I was told appointments are booked one week in advance, when I called today, I was informed that the date I wanted ...

I went to the Mac store at Capacity Mall on December 8, 2023, and picked out a few things. I was really disappointed when I found out that a store employee had put the wrong shade of a product I liked during the trial. They even got the tones wrong for two items. So, I went back to the store the nex...

I went to Mac Cosmetics at Akbati and it was a total letdown. I won't be shopping there ever again. I don't usually like to complain, but I have to say that the disrespect I experienced was really noticeable. I went up to the blonde lady and asked her which mascara was the best-selling one. I told h...

I recently purchased a product from MAC Cosmetics, only to receive a message two days later about a 30% discount at MAC. Feeling unjustly treated, as I hadn't even opened or used the product, I visited the Armada MAC store to request a refund or exchange in light of the ongoing discount. To my surpr...