I saw a MAC store manager favour certain customers in my area — is there a way to report unfair treatment or bias in MAC retail?

It is possible to file an official complaint with MAC's customer service if you think a store manager has been unfair or biased against some customers.

First, make a list of specifics that will help your case: the store's location, the date and time, what was said or done (and by whom), who saw it, and any photos or videos that you have.

Go to the official MAC website in your country and find the "Contact Us" or "Customer Service" page. Use the email or phone number given for store complaints and be very clear about what happened.

You can take things to the next level by asking to talk or write to a regional or head office, or you can be polite and reach out to them on social media.

If your area has local or national anti-discrimination laws that cover retail service, you can also call your local consumer protection agency or human rights commission for help or to file a complaint.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.