I was entitled to receive a birthday gift from MAC Cosmetics, but despite repeated promises via email and phone calls, the gift was never sent to me. Although customer service initially claimed they would ship it, nothing was delivered. Instead, I was left with automated responses and felt pressured to make a purchase in order to receive the gift, which defeats the purpose of a birthday reward.
This experience feels like a lack of respect toward me as a customer. For five days, I have been waiting for a clear update, yet no meaningful response has been provided. Each time I followed up, I was told that my case was forwarded to the “relevant department,” but this department seems ineffective and unresponsive.
MAC Cosmetics’ failure to fulfill a simple birthday gift commitment not only causes dissatisfaction but also creates mistrust and frustration among customers. I expect the company to take responsibility, send my entitled gift immediately, and improve communication with its customers. Such negligence and dismissive treatment are unacceptable.
I’m a Devoted member of MAC Cosmetics, and I’m once again dealing with the same issue I had last year—my birthday gift hasn’t been added to my account. It’s incredibly frustrating that a brand as big as MAC still hasn’t fixed such a basic loyalty program problem. I’ve sent emails asking for support...
I recently shopped online with MAC Cosmetics, and a gift makeup bag was added to my order as a bonus. I had seen the bag’s image online and expected the actual product to match that visual perfectly. Unfortunately, when my package arrived, the makeup bag looked nothing like the image I had been show...
I ordered a Mac Cosmetics mini lipstick along with my birthday gift, but when my package arrived, I found that only the gift item was there – my mini lipstick was completely missing. I immediately reported the issue, yet the response I received was that the product was shown as shipped in their came...
On February 8, 2025, I purchased several products from a MAC Cosmetics store as a gift for my wife. However, when I brought them home, she realized they were expensive and not products she would use. Since the items were completely unopened, with intact packaging and seals, I decided to return them....
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