My MAC order was delayed for weeks with no tracking update — what can I do to escalate with their customer service?

On Thursday, September 19, I made a purchase worth ₺3,078 on MAC’s official website. However, due to a system error, my order was never created — even though the payment was successfully charged to my card. When I contacted customer service, they said they had opened a refund request and that the am...

I was entitled to receive a birthday gift from MAC Cosmetics, but despite repeated promises via email and phone calls, the gift was never sent to me. Although customer service initially claimed they would ship it, nothing was delivered. Instead, I was left with automated responses and felt pressured...

I have made two separate purchases from Mac Cosmetics using iyzico as the payment method. During my first purchase, after waiting for three weeks for my products to arrive, I was informed that due to a system error, the order could not be fulfilled, and my payment was refunded. However, the refund w...

I purchased the MAC "Thanks, Oya" lipstick during a special campaign from an official MAC seller. After placing the order, I waited for shipment updates, but there was no movement on the tracking information. Concerned, I submitted a support request to inquire about the status. Eventually, I was in...

On May 7, 2025, I placed an order for a MAC lip liner and used the ‘foryou’ promo code, which included an extra 5% discount and a free makeup bag as part of the campaign. I completed the payment successfully, received confirmation from Iyzico, and everything seemed to go through—discount applied, ca...

I ordered a Mac Cosmetics mini lipstick along with my birthday gift, but when my package arrived, I found that only the gift item was there – my mini lipstick was completely missing. I immediately reported the issue, yet the response I received was that the product was shown as shipped in their came...

I placed an order with MAC Cosmetics (Order #2560477604), but when I received my package, one of the eyeshadows arrived broken. I immediately called customer service to report the issue, but they refused to accept a return because I had already discarded the box. They also told me that stores could ...

I purchased a promotional mascara from MAC Cosmetics, and the payment was successfully deducted from my account. However, no order was created, and I only found out after checking on my own—MAC never even notified me of the issue. When I contacted customer service, they casually told me, "We will i...

I purchased a Locked Kiss lipstick from MAC Cosmetics during the December 21st sale, expecting quality from such a well-known brand. However, within just 15 days, the lipstick completely broke from the base—I opened the cap, and it fell right out. I have barely used it, maybe 10 times at most, so t...

On December 2, 2024, I made a purchase through Mac Cosmetics' website. After completing my order, I was presented with a campaign offer via Iyzico. I downloaded the Iyzico app, registered, and finalized my payment through it. The full amount was successfully deducted from my card. However, when I c...

On November 5, 2024, I placed an order with MAC Cosmetics, and the payment was deducted from my card balance. However, in the "Orders" section, it shows “no orders found,” and I haven't received any confirmation email. I am left completely in the dark regarding the status of my order. I expect to re...

I’ve visited the MAC store at Mall Of İstanbul twice to book a makeup appointment, and both times, I was met with unprofessional attitudes and lack of interest from the staff. Although I was told appointments are booked one week in advance, when I called today, I was informed that the date I wanted ...

I ordered some stuff from Mac Cosmetics' website on November 13, 2023, during a sale they were having. Right after I placed my order, I got an email confirming it. It had my order number: 2577543195. But, to my disappointment, I found out on November 15, 2023 that my order was unexpectedly canceled ...

I made two purchases through M.A.C Cosmetics' online platform, and to my surprise, both orders were abruptly canceled without any explanation or prior notice. During a major discount period, I had bought products whose prices had been reduced. It's disheartening to experience such a disappointing at...

I bought three things from M.A.C Cosmetics' website when they had big discounts in November. The prices of the items I bought were reduced. While I was waiting for my deliveries, all of my orders got canceled out of nowhere and nobody told me why. It's not cool when companies try to trick us with lo...