MAC gift products arrived, but I did not use them; I only wanted to exchange some items for a different color. Everything is still sealed in its original packaging, even in the gift box. I took the products to the store, but they refused to exchange them. When I called the company, they said there was no way to make an exchange. I told them there is no legal basis for this, and that such a policy cannot exist, especially for a chain and a global brand. I asked them to send me their legal terms if they insist otherwise. They claimed my complaint and request were received, but no one ever called me back. Because I mentioned I would file a complaint with the Consumer Arbitration Board, they simply took down a sham request over the phone to stall for time. But I will file complaints everywhere. I will share what happened on all platforms, on my social media, and within my networks to expose how a company like MAC, where even the cheapest product costs ₺2,000, treats its customers. This brand seems focused only on making sales.
I bought some products from Mac Cosmetics. I wanted to return them within a couple of hours, but the store told me they could not accept the return due to hygienic reasons. I was quite surprised because I had not even opened the products, and they were still in their original packaging. However, on ...
At the MAC Cosmetics store, while the staff showed colors and assisted every other customer one by one, neither my sister nor I received any attention. On the contrary, we were met with unfriendly looks and poor treatment. We believe this happened because we wear headscarves, as we were the only one...
Bobbi Brown sold me a spare blusher; since my previous one still had some use, I didn't open the new one for six months. When I did, at last, I found it to be cracked and defective with absolutely no color payoff. I called customer support right away hoping for a decent answer. They told me, though,...
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