I purchased a BT21-licensed 21 cm large zippered pencil case from Miniso's Trendyol store. Even though there are a total... of 7 different character options for this product, I explicitly stated twice before placing my order that I specifically wanted the Chimmy character. I received a positive respons
I purchased a Barbie-branded water bottle from the Miniso store in Bursa Kent Meydanı. The day after buying it, the lid ...broke, and I reported the situation to the store on June 17. The fact that the lid broke so quickly and right at the exact same spot raised serious doubts for me regarding the prod
On July 16, 2026, I purchased a Barbie-licensed shoulder strap straw water bottle from the Miniso store in Antalya. When... I got home, I washed the product and used it around the house for a few days without noticing any issues. However, when I put the bottle in my bag while heading out, I soon discov
Today I purchased a We Bare Bears bottle from Miniso in Milton Keynes. After bringing it home, I sterilised it in boilin...g water by submerging it as I usually do with bottles, and after this process the bottle visibly shrank and deformed. I was not warned on the product or at the store that normal bo
On August 23, 2025, I purchased a medium-sized suitcase from the Miniso M1 Adana branch. At the time of purchase, I was ...explicitly promised a 2-year unconditional warranty. After using the suitcase only a few times, the zipper edges and the handle broke to the point of coming completely undone. Whe
On June 21, I purchased the Sanrio Licensed Cinnamoroll Pillow 53 cm – Ultra Soft Decorative item through Miniso's websi...te. The product arrived on June 24, but when I opened the shipping package, I found that the pillow was delivered without its original packaging or tags and had minor dirt marks. F
Less than a month ago, I purchased a stainless steel Harry Potter-themed water bottle for $17 from the Miniso Mall of Is...tanbul store, and it started rusting within a short period of time. A stainless steel product rusting in such a short timeframe poses a health risk and is extremely disappointing i
I placed three orders on Miniso Online totaling approximately $312. One of ...these orders was canceled on April 24 without ever being shipped; however,
On February 24, I purchased a Stitch toy from Miniso as a gift for my niece. On March 6, I submitted a return request vi...a Miniso's website to return the item, but no return code was provided to me. I was then told that I had to write to their WhatsApp support line to obtain a return code. Since it w
Due to the fragrance diffuser used in the Miniso store at Hilltown Mall, we are exposed to an overwhelming scent that ma...kes breathing difficult both inside the store and in the mall corridors. This fragrance has filled not only the interior of the store, but also neighboring shops and walkway areas,
On the evening of March 14, 2026, at around 8:43 PM, while shopping at the Miniso store in Kadıköy, one of the Powerpuff... Girls licensed stainless steel 900 ml straw tumblers broke after my bag accidentally bumped into it. I immediately notified the store staff of the situation; however, they stated
Yesterday evening after iftar, I entered the Miniso store at Adana Seyhan Real M1 Mall to shop. The store did not have m...uch product variety to begin with, so I selected a Powerpuff Girls cup and headed to the checkout. Even though there were only two people ahead of me, I was kept waiting at the reg
A few months ago, a friend of mine purchased Miniso tx520 earbuds from Miniso's Adana Turgut Özal Boulevard branch. Sinc...e only one side worked from the day it was bought, my friend was unable to use the product and gave it to me as a gift so I could use it as a single earbud. I have been trying to
On February 7, 2026, I placed order number 90459 through Miniso Turkey. Because an estimated tax amount appeared during ...checkout, I created a cancellation/refund request on the system on February 9, 2026, before the products were shipped. In my account order details, it is listed as "refunded"; howe
On November 10, 2025, we left my daughter's water bottle at the Miniso store in Adana M1 Real mall, and despite calling ...the store for days afterward, the phones weren't answered, and when they were answered, I was told "It's not here."When I personally went to the store three days later, they told m
With my order number 79897 dated October 23, I purchased a Kuromi travel pillow from Miniso's online store. My order was... delivered on October 27 to my address in Bursa Nilüfer Beşevler. Even though I bought it thinking the product would come as a set with a sleep mask, only the travel pillow came ou
On November 17, 2025, I purchased a BT21 licensed decorated plastic bottle with strap (520 ml) from the Miniso store at ...Mall of Istanbul. I bought the product for my children and washed it before first use, filled it with water, and gave it to them. However, when the kids dropped the water bottle fr
Brand: Miniso Product: Harry Potter themed water bottle Purchase location: Adana M1 Real branch Purchase date: 11/01/202...5 Issue date/status: Lid came off during first wash; product is now unusable Documentation: No receipt/invoice; transaction record available on credit card statement Store response
On October 29, 2025, I shopped at the Miniso store in First Avenue Istanbul. The products I purchased were displayed on ...a stand with the same items all at one discounted price. After I paid, I noticed the price was different. I informed the store manager, a woman, about this situation and my consume
On the morning of Friday, October 24, 2025, I purchased a plush toy from the Miniso store at Metromall Shopping Center i...n Ankara. After I paid at the register and was leaving the store, the alarm went off and I returned to the register. The lady at the register wanted to check my bag, and while look
On October 11, 2025, at the Kadıköy Rıhtım Miniso store, I wanted to exchange a rechargeable night light that was given ...as a gift for my daughter's birthday. There was an exchange card included with the product. Initially, the store employee said that exchanges could only be made at the store where
I purchased the We Bare Bears Licensed Water Bottle with Carrying Strap (400 ml) - Panda model from the Miniso Adana M1 ...Real store approximately two months ago. When I first got the product, I put hot water inside to disinfect it, but after this process, the water bottle shrank and became deformed.
On October 14, I purchased a suitcase from Miniso. After only the second use, the zipper tore, so I returned it to the M...iniso Watergarden store, requesting a replacement under warranty. I was told it would take about two weeks for inspection. After two weeks, I called the store and was told to come
"Good morning, dear team. I haven't gone to the store yet. I will update it as resolved once I go and take care of my transaction."
