On November 10, 2025, we left my daughter's water bottle at the Miniso store in Adana M1 Real mall, and despite calling the store for days afterward, the phones weren't answered, and when they were answered, I was told "It's not here."When I personally went to the store three days later, they told m...
With my order number 79897 dated October 23, I purchased a Kuromi travel pillow from Miniso's online store. My order was delivered on October 27 to my address in Bursa Nilüfer Beşevler. Even though I bought it thinking the product would come as a set with a sleep mask, only the travel pillow came ou...
On November 17, 2025, I purchased a BT21 licensed decorated plastic bottle with strap (520 ml) from the Miniso store at Mall of Istanbul. I bought the product for my children and washed it before first use, filled it with water, and gave it to them. However, when the kids dropped the water bottle fr...
Brand: Miniso Product: Harry Potter themed water bottle Purchase location: Adana M1 Real branch Purchase date: 11/01/2025 Issue date/status: Lid came off during first wash; product is now unusable Documentation: No receipt/invoice; transaction record available on credit card statement Store response...
On November 6, 2025, around 6:00 PM, I wanted to purchase an Elsa-patterned storage container at the Miniso Kentpark mall store. I stated that I wanted to buy the product at the price I saw displayed on it; however, the store employee refused to make the sale, saying "I can't sell it to you at this ...
On October 29, 2025, I shopped at the Miniso store in First Avenue Istanbul. The products I purchased were displayed on a stand with the same items all at one discounted price. After I paid, I noticed the price was different. I informed the store manager, a woman, about this situation and my consume...
On the morning of Friday, October 24, 2025, I purchased a plush toy from the Miniso store at Metromall Shopping Center in Ankara. After I paid at the register and was leaving the store, the alarm went off and I returned to the register. The lady at the register wanted to check my bag, and while look...
On October 19, 2025, at 2:22 PM, while shopping at the Kadıköy Miniso store, a water bottle fell to the floor because the aisles between the shelves were too narrow. Even though only the bottle's cap was broken, the employees at the register stated that I needed to pay for the product and insistentl...
On October 11, 2025, at the Kadıköy Rıhtım Miniso store, I wanted to exchange a rechargeable night light that was given as a gift for my daughter's birthday. There was an exchange card included with the product. Initially, the store employee said that exchanges could only be made at the store where ...
On October 2, 2025, around 5:15 PM, while looking at feeding containers for my daughter at the Miniso store in Optimum Mall, my daughter dropped the product on the floor, resulting in a crack in the lid. The product's lid was already scratched and worn, with damage that couldn't have been caused by ...
I purchased the We Bare Bears Licensed Water Bottle with Carrying Strap (400 ml) - Panda model from the Miniso Adana M1 Real store approximately two months ago. When I first got the product, I put hot water inside to disinfect it, but after this process, the water bottle shrank and became deformed. ...
On July 7, 2024, I purchased a glass cup with lid from the Kanyon Miniso store for $7. I bought the product as a gift, and when I went to Bursa, I noticed that the lid wasn't in the box. I then went to the Sur Yapı Miniso store and explained the situation. However, they stated that they couldn't pro...
On October 14, I purchased a suitcase from Miniso. After only the second use, the zipper tore, so I returned it to the Miniso Watergarden store, requesting a replacement under warranty. I was told it would take about two weeks for inspection. After two weeks, I called the store and was told to come ...
On Friday, I went to the Miniso Vadi İstanbul store around 10:00–10:30 AM to return a product that didn’t fit. The staff member at the counter told me there had been no transactions yet and that it was “too early in the morning” (emphasizing this phrase). She then said she wasn’t sure if she could p...
Hello, I went to the Miniso store in Kadıköy to exchange a gift but was informed that exchanges can only be made at the store where the item was originally purchased. This policy is extremely inconvenient and illogical in today’s retail environment, especially for a chain that operates under the sam...
On November 21, 2024, I visited the Miniso store in Terracity to pick out small gifts for my daughter's advent calendar. However, the experience was ruined by an employee who constantly followed me around the store. At first, I tried to brush it off, but the behavior became so uncomfortable that I f...
On November 19, 2024, I visited the Miniso store in Mall of Antalya and tested the Albatros Taccini perfume. I sprayed it once, and the fragrance lasted for hours, which I liked. The next day, November 20, 2024, I went back to the store and purchased the same perfume. However, the product I bought ...
I placed an order with Miniso on October 25 (Order #50199), consisting of six items, which I received on October 28. However, the sizes are much larger than expected, and one item even arrived with conflicting size information on its tag and label. I would like to return part of my order. I tried c...
On September 13, 2024, I visited the Miniso store at Optimum Shopping Mall around 9:30 PM with my younger sister. Upon entering, an employee informed us that we could only shop in areas they hadn’t yet mopped, as they were cleaning the floors. I reminded the employee that the store was still open, ...
I received the wrong product from Miniso, but I cannot reach their customer service for a resolution. Their support hotline doesn’t work, and they haven’t responded to my emails. Furthermore, their website lacks clear instructions or an address for returns. This lack of communication and support is ...
My first online shopping experience with Miniso was already disappointing—they sent me completely different products from what I ordered. I didn’t bother returning them at the time, but I should have known better. In June, I ordered a food storage bag online, and within just one week of use, the ha...
I recently ordered a Miniso mug to replace my previous one that broke. Since I had a good experience with my original mug, I was excited to find it again online and immediately purchased it. However, when it arrived, I was extremely disappointed by the terrible print quality. The design looked fade...
