I ordered a MAC lipstick online but it smells off — is this a fake or acceptable batch issue?

Two days ago, I received my order from Mac Cosmetics’ official online store. The product was a highlighter (Order No: 6873909862). To my shock and disappointment, when I opened the packaging, I found a strand of hair inside the product. This is not only unacceptable from a hygiene perspective but a...

I visited Mac Cosmetics and specifically requested a matte lipstick, but the employee gave me a glossy one instead. This was a careless mistake, and it’s extremely frustrating every time I use it, knowing it’s not what I wanted. I contacted their support, left a complaint, and waited for a response,...

I ordered two MAC lipsticks, but only received one in the package. For such a well-known brand, I’m shocked they could make this mistake. This has caused significant inconvenience, and I’m left feeling disappointed with the lack of attention to detail. I request that MAC promptly resolves this issu...

Since 2010, I’ve used MAC’s Ruby Woo matte red lipstick for its rich, velvet-like texture and lasting matte finish. However, my recent purchase doesn’t compare to the original. The once-vibrant matte has been replaced by a shinier finish, and the texture feels thinner. When I asked in-store, a repre...

On December 31, 2023, I purchased an eyeliner from a MAC Cosmetics store that turned out to be defective. When we contacted customer service, the store gave incredibly strange responses like "It was a sale item" and "It's been a while since you bought it," despite the product having a 6M (6 month) l...

On December 31, 2022, I purchased a New Year's set from the Mall Of Istanbul store, only to find a defective lipstick emitting a foul, nauseating smell. Upon seeking a refund or exchange at the store, I was dismissed with claims that it's just the normal scent of the lipstick – a statement that cont...

I just bought a lipstick from the Mac Cosmetics website, and I was bummed because it came without any packaging. When I opened it, I realized that the color didn't look the same as what I saw on the screen. This made me want to exchange it. So, when I reached out to customer service and told them th...