On September 28, 2025, I visited the Mac Cosmetics store at Kapasite Mall to purchase a foundation from the Studio Radiance series. Since I couldn’t remember my exact shade number, I asked the staff to check my previous purchase records. I specifically mentioned that I was very happy with my previous foundation and wanted the exact same one. Despite this, they gave me a different shade.
I bought the product just yesterday and noticed the mistake this morning — it hasn’t even been 12 hours. I haven’t opened the packaging, and I still have the receipt. However, I’ve been unable to reach the store by phone.
I went to the Mac store at Capacity Mall on December 8, 2023, and picked out a few things. I was really disappointed when I found out that a store employee had put the wrong shade of a product I liked during the trial. They even got the tones wrong for two items. So, I went back to the store the nex...
Three days ago, I purchased a foundation worth around ₺1,500 from a Mac Cosmetics store. During the purchase, the store associate barely assisted me — they were in a hurry and ended up giving me the wrong shade that doesn’t match my skin tone. I went to the Kentpark store to request an exchange, but...
Yesterday (18.09.2024), I purchased the MAC Fluid foundation. I was given a sample of the Radiance Serum foundation, and after trying it, I realized it suited my skin much better. Today (19.09.2024), I went to exchange the unopened, unused product for the Radiance foundation, but I was told that exc...
On September 17, 2025, at 18:21, I made a purchase at the Mac Cosmetics store in Istanbul Zorlu Center and experienced an extremely disappointing customer service issue. I bought two products, including the Mac Studio Fix Every Wear NW22. While testing in-store, the sales associate applied a lighter...
On September 25, 2025, I purchased a “Mac Kajal Eye Pencil” from the MAC store at Kentpark Mall in Ankara. Because the store was crowded due to its opening event, I quickly made my purchase and left. When I got home, I was shocked to discover that the eye pencil was completely empty. I’m attaching m...
Comments