I placed an order on July 5th during H&M’s sale, expecting to receive my product within a reasonable time. However, it has now been 20 days and the item still hasn’t shipped. The order status continues to show “in preparation,” which is completely unacceptable at this point.
I contacted H&M customer service, and they told me the product was either damaged during shipping or lost altogether. Because of that, they claim they will issue a refund instead of sending a replacement. The part that doesn’t make sense is that the exact same product is still listed as in-stock on their website. So why can’t they just send me a new one instead of refunding my money?
It feels like these sales are just a way to get people to place orders with no intention of fulfilling them. I feel misled and disappointed. If the product is truly available, I want what I ordered—not just a refund. H&M should be transparent and take responsibility for shipping delays instead of brushing customers off. I expect them to resolve this quickly and deliver the item I purchased.
I placed an order with H&M on July 19, 2025 (Order No: 69676330551), and yet here I am, seven days later, still waiting for it to arrive. What kind of delivery management is this? There has been zero communication, zero transparency, and absolutely no update on the status of my package. Is H&M play...
I placed an order with H&M during a sale, and after waiting 10 days, the items were suddenly canceled without warning. I had even spoken to customer service earlier that day, and they assured me the order was being prepared for shipment. Later that same evening, I received a notice that my entire or...
I placed an order with H&M on March 21 for a holiday outfit for my baby, but as of today, it still shows as “being prepared”. The worst part is that since the status says “packaged,” the system won’t even let me cancel or request a refund. When I placed the order, the estimated delivery time was 2–...
I placed an order with H&M on October 3rd, and it's been 6 days, but the status still says “preparing.” The order hasn’t even been shipped yet. On October 4th, it changed to “preparing” and has stayed that way since then. The website said the expected delivery date was October 11th, but how can that...
I’m very disappointed with H&M’s return process. I recently tried to return a clothing item that I purchased from their store—but never wore—and my return was rejected with no clear explanation. To make matters worse, the item was simply shipped back to me without any notification or reason provided...
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