On 17 December, I placed an online order on the H&M website in France. The payment of €59.99 was successfully taken from my account, and I have a bank transaction reference of #3239840455 for this purchase. However, no order was created on my H&M account and there is no order visible on H&M’s side at all. Although the amount has been debited, H&M customer service informed me that they could not do anything about this situation, which leaves me without either my products or my money, and without any clear explanation of what went wrong. I request that H&M urgently locate this payment and either create and process the corresponding order as initially intended, or, if this is not possible, issue a full and prompt refund of €59.99, along with a written explanation of how my payment was taken without any order being registered.
Yesterday, I made a purchase from H&M, but my order does not appear on my account, even though the payment was taken from my bank. I cannot access my account, and I received no order confirmation or order number. Despite this, my money was withdrawn, and I am left without any updates on my purchase....
I placed an order through the H&M online store via the app, and the payment was successfully processed, yet no order was created in my account. This is extremely frustrating because my money has already been taken, and I have no confirmation or tracking details. This is not the first time I’ve enco...
I made a purchase from the mobile application of the H&M store on 07/05/2023, there was an error and my order did not enter the system. When I bought the products for the second time, the order was fulfilled and the products arrived. However, although the order was not created in the first transacti...
I tried to place an order with H&M on March 14, 2025. But when I got to the payment step, something went wrong and my payment was turned down. Even though the transaction didn't go through, my bank account was charged four times, which was a surprise to me. I looked in the "My Orders" section, but t...
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