I ordered a denim jacket from H&M’s online store during a sale and was genuinely excited about the purchase. Ten days after placing the order, I was informed that the item was “out of stock” and that my order was canceled. However, to my surprise and disappointment, the exact same jacket was relisted shortly after—this time without the discount and at a higher price.
I’m shocked that a brand as large as H&M would handle stock and customer trust this way. If something is truly out of stock, it should be gone—not conveniently reappear with a markup days later. This feels like a bait-and-switch tactic, and it’s incredibly disheartening, especially when I had been eagerly waiting for the item.
At the very least, they could have honored the original discounted price or fulfilled my order when restocked. I expected better from H&M. This experience has left me disappointed, and I’m questioning whether to continue shopping from a brand that doesn’t seem to value fairness or customer loyalty. I’m requesting a proper explanation and a chance to repurchase the item at the original price I paid.
I placed an order with H&M during a sale, and after waiting 10 days, the items were suddenly canceled without warning. I had even spoken to customer service earlier that day, and they assured me the order was being prepared for shipment. Later that same evening, I received a notice that my entire or...
I recently tried to return a product to H&M, and to my shock, they rejected the return by falsely claiming the item had been worn. I want to state this clearly: I never wore the item. It didn’t even fit me—it was too large from the beginning. When I brought it to the store to show them, even the st...
Three weeks ago, I ordered a product from H&M’s website, but they sent the wrong color. When I reordered, I had to pay a higher price due to a price increase. Today, the second order arrived, and once again, they sent the wrong color. When I called customer service, they simply told me to return it,...
I placed an order on July 5th during H&M’s sale, expecting to receive my product within a reasonable time. However, it has now been 20 days and the item still hasn’t shipped. The order status continues to show “in preparation,” which is completely unacceptable at this point. I contacted H&M custome...
I ordered the same item twice from the online store of H&M, but both orders were canceled on the grounds that the item was out of stock. However, when I checked the website, I saw that the same item is still available at a new, higher price. Despite placing the order two weeks ago, I received no inf...
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