On October 29, 2024, I ordered several items through the H&M mobile app (Order No. 63591560051): Loose Fit T-shirt (1003662002005), Regular Fit Felt Overshirt (1227148001005), and Coolmax® Loose Fit T-shirt (0948441025005). The order was delivered via Yurtiçi Kargo on October 31. As the size of two items (Loose Fit T-shirt and Regular Fit Overshirt) didn’t fit, I decided to return them.
However, the order status on the app didn’t update to “Delivered,” preventing me from initiating a return. I contacted H&M customer service on November 14, and they assured me this delay wouldn’t affect the return window. Trusting this, I waited for the update, but it never happened. When I contacted them again on December 1, I was told the return period had expired. Despite my earlier call and their incorrect guidance, they refused to assist, dismissively advising me to pursue legal action.
Due to H&M’s negligence and miscommunication, these items sat unused at home for a month. It’s outrageous that they don’t allow store returns and dismiss customers with inaccurate information. H&M, take accountability and resolve this immediately. This treatment is unacceptable.
On April 23, 2025, I placed an online order from H&M for a pair of sweatpants (Order No: 67707601981). The item was shipped the next day, on April 24, but before it even arrived at my address, I submitted a return request through the Yurtiçi Kargo “Kontrol Sende” system on April 25. The product was ...
I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...
On July 31, 2025, I placed an order for a men’s jersey from the H&M online store for $36 (Order No: 69873314711). After receiving the item, I decided to return it and shipped it back to H&M via Yurtiçi Kargo on August 29, 2025, using the tracking code 191376881737. However, the brand later claimed ...
I placed an order on H&M’s official website on April 17, 2025, with order number 67611718571. Shortly after, I was notified that my order had been canceled due to product unavailability. However, when I immediately checked the site, the exact item in size 34 was still shown as in stock. Even more c...
On September 22, 2024, I placed an order for a cardigan on H&M’s website. Although the payment was successfully deducted from my account, the order did not appear in my order history. When I contacted customer service, they told me they couldn’t help because they couldn’t see the order in their syst...
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