On December 1, 2025, I placed an order for a children’s clothing item after logging in to my account on H&M’s official website. My payment of $39 was charged to my bank card, but I couldn’t see any information in the system showing that the order was received or confirmed, and I didn’t receive any confirmation email or message.
The information on the site stated that in such situations, the payment would be refunded to the bank within 10 business days at the latest. However, as of today, 16 days have passed and no refund has been reflected in my account, and it’s unclear where my money is. Since I don’t have an order number, I only have my transaction receipt, and I can’t track the process because I haven’t been able to reach customer service.
I request a clear explanation regarding the status of the $39 I paid and that the amount charged to my bank account be refunded to me.
(On the same day, after seeing the message about the refund being processed, I placed another order, and that order was delivered without any problems. I ended up placing two orders on the same day — only one arrived, and the other is not visible.)
Yesterday, I made a purchase from H&M, but my order does not appear on my account, even though the payment was taken from my bank. I cannot access my account, and I received no order confirmation or order number. Despite this, my money was withdrawn, and I am left without any updates on my purchase....
On 17 December, I placed an online order on the H&M website in France. The payment of €59.99 was successfully taken from my account, and I have a bank transaction reference of #3239840455 for this purchase. However, no order was created on my H&M account and there is no order visible on H&M’s side a...
I tried to place an order with H&M on March 14, 2025. But when I got to the payment step, something went wrong and my payment was turned down. Even though the transaction didn't go through, my bank account was charged four times, which was a surprise to me. I looked in the "My Orders" section, but t...
I placed an order with H&M on March 21 for a holiday outfit for my baby, but as of today, it still shows as “being prepared”. The worst part is that since the status says “packaged,” the system won’t even let me cancel or request a refund. When I placed the order, the estimated delivery time was 2–...
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