On December 14, 2025, at around 10:08 PM, I placed an order for a pair of sweatpants through the H&M mobile app for approximately $20. Although the payment was successfully charged to my card, no order appears in the “My Orders” section of the app.
The transaction and payment are clearly visible in my bank/card activity. However, since no order number was created in the H&M app, I’m currently unable to track the product or access any order details.
My request from H&M is that the order corresponding to this completed payment be properly created in the system and the product be shipped to me, or, if necessary, that you contact me directly to clarify and resolve the situation.
On December 1, 2025, I placed an order for a children’s clothing item after logging in to my account on H&M’s official website. My payment of $39 was charged to my bank card, but I couldn’t see any information in the system showing that the order was received or confirmed, and I didn’t receive any c...
On September 18, 2025, at 8:23 p.m., I tried to place an order for a jacket through the H&M mobile app (iPhone). I made the payment using my Papara card, and $88 was deducted from my account. However, even though the payment went through, the order was never processed in the system, and no order num...
I placed an order through the H&M online store via the app, and the payment was successfully processed, yet no order was created in my account. This is extremely frustrating because my money has already been taken, and I have no confirmation or tracking details. This is not the first time I’ve enco...
On September 20, 2025, I placed an order through the H&M mobile app (Order No: 70879027591) and selected the installment payment option. However, when I checked my bank statement, I noticed that the payment had been processed as a single charge instead of installments. I contacted both my bank and ...
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