I placed an online order with Mediamarkt for a Mercusys Halo H50G modem/router with order number 322662462, with a total... amount of ₺3,599 on 8 August 2026. After waiting for one day, I was informed that there was no stock and my order was cancelled. Although the product price was refunded, the promo
On July 29, 2026, I purchased an iPhone 16 from the MediaMarkt Malatya Park store. The product was handed to me without ...any inspection or verification at the time of delivery. When I returned home and opened the box, I discovered that the phone had visible impact damage and scratches. As soon as I
On February 8, 2026, I purchased a JBL Authentics 300 from the MediaMarkt Bursa Korupark store during a promotional camp...aign for $208. I also purchased additional insurance, bringing my total payment to approximately $232. The speaker was never dropped, hit, or subjected to any misuse. It remained i
I received an Oppo A5 smartphone as a gift from MediaMarkt in February 2026. The phone was covered by an extended protec...tion plan. Shortly after I began using it, the device became swollen and the screen started bulging outward. This happened in front of MediaMarkt store employees, who personally wi
Today, I visited the MediaMarkt store at Mersin Forum Mall to have the screen protector on my Samsung Galaxy S26 Ultra r...eplaced under my subscription plan, which includes unlimited screen protector replacements. During the process, I was asked to remove my phone case, which I did, and the screen pro
I purchased a Siemens refrigerator from MediaMarkt’s online store under the name Şelale Soğut, and it was delivered on M...ay 23. During the delivery, the installation team opened the packaging, and we immediately noticed that the refrigerator had damage in multiple areas. The product was clearly defec
I purchased a Philips 55PUS8609/62 television from MediaMarkt approximately one and a half years ago. However, despite a...ll this time passing, important streaming platforms — especially Exxen — are still missing from the television’s app store. Today, most content is consumed through digital streami
I purchased a PlayStation 5 from the MediaMarkt Wien Mitte The Mall store on 9 December 2025 between 15:30 and 15:45. At... the time of purchase, I was informed that the product was under warranty, and I additionally purchased a 5‑year insurance / extended protection plan, for which I was charged 120 E
I purchased Apple AirPods 2nd Generation along with an additional insurance policy (Protection Plan) from the MediaMarkt... store in Diyarbakır, Ceylan Karavil Park Shopping Mall on 14 February 2025. During the sales process, the staff at the store clearly and explicitly told me that this insurance cov
I purchased an Arnica Pro Mop vacuum cleaner from MediaMarkt Mall of Istanbul in May, relying on the sales consultant’s ...guidance. During the purchase, I clearly stated that I was pregnant, that I have a cat at home, and that I especially needed strong hair collection performance on carpets. Despite
I purchased my HP Victus laptop roughly 35 days ago at the Media Markt branch in Kuşadası, for a total of ₺56,999. The d...evice is still covered by warranty, and here are the details: Product Registration Form Number T214-11803-R-CD and serial number 5CD5204JKH. After 35 days of use, I began experienc
A Tefal X-Force Flex Upright Vacuum Cleaner, sold at Media Markt Trabzon Forum, began malfunctioning within a few months... of purchase. Sometimes, it won't charge immediately after plugging it in, the on/off button only works after a third consecutive press, and the part on the vacuum cleaner's mouthp
I purchased an XXL Profilo fridge (Order No: 269000018) from Media Markt, delivered by Kartur. Although the product arri...ved boxed, I noticed a small tear the next day and discovered that the fridge was damaged inside. I immediately informed Media Markt and shared photos, but they told me to contact
"Thank you"
I wanted to return the JBL headphones I bought the next day because of a sizzling sound. They told me that a refund woul...d not be possible and that Media Markt would send the product to the service center with a form stating that it was sizzling. I explained that I wanted to use my 14-day return righ
On April 1, 2025, I placed an online order using this email address for the "Zhiyun Smooth Q3 Smartphone Gimbal Stabiliz...er," choosing to pick it up from Media Markt located at Bodrum Midtown AVM. I paid ₺2,799. The estimated delivery date was shown as April 7, 2025. When I saw the message "Your orde
The Profilo washing machine from my order number 201988121834, purchased from Media Markt via N11, was delivered yesterd...ay by Borusan Logistics. Today, when the service team arrived for installation and unboxed the product, they discovered that it was damaged. Photos of the damaged product and the s
For about four days, the white goods we purchased from Media Markt could not be installed by Grundig service, leaving us... highly inconvenienced. We had specifically planned our delivery and installation dates to align with moving into our new home, but this delay has disrupted everything. During our
I bought an iPhone 15 Plus from Media Markt on September 24, and in under two months, the battery health decreased to 99...%. This raises some concerns, especially since a friend who purchased an iPhone 13 three months prior to my purchase still enjoys 100% battery health, while an iPhone 14 Plus that'
I decided to purchase the Dyson V15 Total Clean vacuum cleaner after carefully reviewing the product on Dyson’s promotio...nal pages. On November 12, 2024, I bought the vacuum from the Dyson Corner in the MediaMarkt Piazza store, as MediaMarkt, an authorized dealer, offered additional installment optio
On October 28, 2024, I returned my DJI Mini 4 Pro, purchased through Media Markt’s online store, to their warehouse via ...Yurtiçi Kargo. I contacted Media Markt Customer Service on October 30 and was assured that the product had been received and my refund would be processed within 3 business days. Ho
I visited a Media Markt store to purchase a Hoover dryer, knowing the exact model I wanted. Despite seeing me, the sales... consultants didn’t assist until I called them over. The consultant quickly processed my purchase without much effort, but failed to mention that there would be an additional deliv
I purchased a Philips vertical vacuum cleaner from Media Markt, and I was offered an additional warranty package at the ...time of purchase. I was told this package allowed me to return the product if I wasn’t satisfied. Over the past year, the vacuum has been sent for repairs three times under warrant
I purchased a Tefal TW7289 vacuum cleaner from Media Markt on September 28, 2024, for ₺5949. Additionally, I paid around... ₺1699 for a device protection plan based on the salesperson’s insistence. However, the vacuum turned out to be a huge disappointment. Its suction power is non-existent, and it bar
Media Markt is a popular electronics retail chain with a significant European presence. Established in 1979 in Germany, Media Markt has grown into one of the largest consumer electronics retailers in the region, offering a wide range of products such as smartphones, laptops, TVs, home appliances, and gaming consoles. With over 1,000 stores in 14 countries, Media Markt is known for its extensive selection of products, competitive pricing, and knowledgeable staff.
