Amazon Customer Service Has Become Unresponsive and Unreliable

Over the past six months, I have experienced numerous consecutive order problems and a lack of communication. Amazon, which never used to tolerate misleading conduct toward customers, now allows sellers like these to operate on its platform. We used to be able to reach customer service immediately, and they would promptly take action on our issue and keep us informed by email. Now, reaching customer service is very difficult, and none of my messages receive a response. I explained everything I have written here to the last customer service representative I managed to reach, but the response went no further than “You’re right,” and the problems continue to get worse. For the first time, the trust and loyalty I have had toward Amazon since 2011 have been shaken. My purchases have decreased significantly. I no longer choose Amazon sellers with long delivery times. I think twice before every purchase. Amazon, the only marketplace I trusted and shopped on, has deeply disappointed me.