On 16 February 2026 at around 12:17 PM, I placed an order for men’s jeans through the H&M website, using my H&M account registered with the email address nunfelahma***@gmail.com. I selected delivery to Khatla, Commissionerate of Excise and Narcotics, Aizawl, Mizoram, India, and completed the payment of ₹1,948 (including delivery charges) via UPI. The UPI transaction reference number for this payment is 200229334401. After making the payment, I did not receive any order confirmation, update, or delivery information from H&M. When I signed back into my H&M account, there was no record of this order in my account or order history, even though the amount had been debited from my bank. My contact number linked to this purchase is 84140853**. I request that you urgently check this transaction from your side and confirm whether the order has been successfully placed and linked to my account. If the order was not processed, I kindly ask you to initiate a refund of ₹1,948 to my original payment method at the earliest. If needed, I can provide the payment screenshot and any other information required to resolve this issue as soon as possible.
On December 14, 2025, at around 10:08 PM, I placed an order for a pair of sweatpants through the H&M mobile app for approximately $20. Although the payment was successfully charged to my card, no order appears in the “My Orders” section of the app. The transaction and payment are clearly visible in...
On 17 December, I placed an online order on the H&M website in France. The payment of €59.99 was successfully taken from my account, and I have a bank transaction reference of #3239840455 for this purchase. However, no order was created on my H&M account and there is no order visible on H&M’s side a...
On December 1, 2025, I placed an order for a children’s clothing item after logging in to my account on H&M’s official website. My payment of $39 was charged to my bank card, but I couldn’t see any information in the system showing that the order was received or confirmed, and I didn’t receive any c...
Yesterday, I made a purchase from H&M, but my order does not appear on my account, even though the payment was taken from my bank. I cannot access my account, and I received no order confirmation or order number. Despite this, my money was withdrawn, and I am left without any updates on my purchase....
I tried to place an order with H&M on March 14, 2025. But when I got to the payment step, something went wrong and my payment was turned down. Even though the transaction didn't go through, my bank account was charged four times, which was a surprise to me. I looked in the "My Orders" section, but t...
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