I am writing regarding my order numbered 123RM9653B, which I placed on November 28 through the Victoria’s Secret Turkey ...online store, and the serious problems I experienced both with product accuracy and delivery. Several of the items in this order were advertised with “satin” in the product title,
On June 26, I made a bulk purchase of bras from the Victoria’s Secret store at Emaar Mall. I bought three of the same mo...del on sale and one black version at full price, paying ₺3,200 for that item. I washed all of them the same way—in the washing machine on a low-heat setting. However, the underwire
I purchased a strappy pajama set (order number: 786uv1973V) from the Victoria’s Secret online store. On September 23, I ...washed it exactly according to the care instructions—on a delicate cycle at 30°C. However, after washing, I noticed significant color fading on the fabric. There are no other issue
I purchased a Temptation Shimmer body spray from the Victoria’s Secret online store with order number 936TR8255L. Howeve...r, when I wanted to exchange it for the non-shimmer version of the same product, I was told that exchanges were not possible. When I contacted customer service, they also confirmed
On August 3, 2025, I purchased a Bombshell perfume from the Victoria’s Secret store at Ankara Next Level Mall. I used th...e perfume three times, and each time I experienced the same issue — the scent completely disappeared within just 5 seconds after spraying 3–4 times. The perfume has no lasting frag
On September 6, I placed an order through the Victoria’s Secret mobile app with order number 994QD9848R. Although the or...der status shows “delivered”, I have not received any products. No tracking number or shipping details were ever provided to me. The delivery address is in Istanbul, and the total
I placed an order on the Victoria’s Secret Turkey website with order number 729FC7883U for lingerie item code VS26939328...20. Although I selected the non-printed version of the product, I was informed that it was out of stock and was offered an exchange instead. I accepted the exchange, but this time,
On August 25, I placed an order for a body spray from the official Victoria’s Secret website, paying by credit card (Ord...er No: 668CC4845I). Even though two weeks have passed, my order still hasn’t been shipped, and I have not received any updates or notifications. The delivery address is in Istanbul
About 1 to 1.5 months ago, I purchased a “Very Sexy Shimmery Bra” from the Victoria’s Secret store at Istanbul Cevahir M...all. I washed the item on a quick cycle at 30°C using a lingerie wash bag, exactly as instructed. However, after just the second wash, the crystals started to come off, the adhesiv
On July 20, 2025, I placed an online order for two bras from Victoria’s Secret. I selected the size recommended by the s...tore staff after an in-person fitting. However, when the products arrived, they were too tight. I later rechecked my correct size at the store and submitted a size exchange request
About three months ago, I placed an order for three perfumes from the Victoria’s Secret online store (Order No: 641HR537...7I). Due to a shipping label mix-up, someone else’s name appeared under my label with my name and address, and I ended up receiving another person’s products. Out of the three item
I’m writing to report a serious issue with my order, number 376XX2844F. The product I received was completely damaged—no...t just in one spot, but covered in scratches all over. On top of that, the colored paper used for packaging left visible stains on the item itself. This is completely unacceptable
The body sprays that my daughter ordered for me as a Mother’s Day gift from Victoria’s Secret have been sent incorrectly... for the second time. I really don’t think it should be this difficult to ship an order. Every time a wrong package arrives, I have to deal with it. They’ve repeatedly asked me to
I placed an order for two body mists from Victoria’s Secret on May 9. Not only did the company fail to provide any shipp...ing updates or send a tracking message, but when I called them today, they told me they had partnered with Jetizz for shipping. Jetizz only dispatched the package 10 days later, ye
"Thank you, my problem has been resolved."
I recently bought a few Victoria’s Secret body mists during a sale, and something feels seriously off. The scents are no...t the same as the ones I’ve purchased in-store before. Not only do they smell different—almost synthetic or watered down—but their lasting power is also drastically weaker. It’s li
I’ve been a loyal Victoria’s Secret customer for years, and Bare Vanilla has always been one of my favorite body mists. ...But the most recent one I purchased was completely defective—it’s totally scentless. There is absolutely no fragrance when I spray it, like I bought a bottle of plain water. This
I purchased a bra from Victoria’s Secret less than two months ago, and I haven’t even washed it yet—but the rhinestones ...have already started falling off. I spent a significant amount on this piece, expecting the quality to match the brand’s global reputation. I wore it with love and confidence, but
In September 2024, I purchased a satin pajama set through the Victoria’s Secret mobile app, and I’m extremely disappoint...ed with the product quality. Despite handling the item with extreme care—hand-washing only, never putting it in a machine—and wearing it fewer than 10 times, the fabric still tore
I ordered a bustier from the Victoria’s Secret website, and when it arrived, I was shocked to see that it was dirty and ...covered in fabric pills, as if it had already been worn. Hoping it was a one-time mistake, I sent it back for an exchange. But the replacement they sent was somehow even worse—this
"The brand took care of my issue and provided a solution, thank you."
"I wouldn't want to lose my favorite brand, Victoria's Secret. Even though it was late, my problem was resolved. Thank you very much."
I ordered four body sprays and one cream from Victoria’s Secret, but when they arrived, they smelled awful—like somethin...g rotten or expired. These were scents I have purchased and loved in-store before, so I was shocked by how completely different and unpleasant they smelled this time. I immediatel
Victoria's Secret is recognized for its expertise in lingerie, loungewear, and beauty products. On June 12, 1977, Roy Raymond and his wife, Gaye Raymond, created Victoria's Secret. The first store opened in Palo Alto, California, at the Stanford Shopping Center. Since then, the company has gained a notable presence in the retail industry. Victoria's Secret offers a variety of products, such as lingerie styles, sleepwear, and beauty essentials, to meet the preferences of different customers.
Victoria's Secret has a global presence with a wide network of retail stores and an online platform. The brand has expanded its presence in various countries, allowing customers worldwide to access its products and offerings. Victoria's Secret utilizes a combination of physical stores strategically located in key regions and an online platform to serve a diverse and international customer base.