I Can't Use the H&M App on My iPhone 7 - the Website Also Keeps Failing

Dear H&M Customer Service, I hope this message finds you well. I am writing to express my frustration regarding the recent experience I’ve had with both your mobile application and website. It appears that the H&M app no longer supports iPhone 7, which has made it impossible for me to use it effectively. Unfortunately, accessing your website via browser has not been any better — many of the pages do not load properly, and after struggling for three days to place an order, I was finally able to do so, only to find that my orders are not visible in my account. I find this quite disappointing, especially considering the premium pricing of your products. I believe customers deserve a smooth and reliable shopping experience, both via the app and your website. At the very least, the website should function correctly, even if the app no longer supports older devices.