I placed an order with H&M on March 21 for a holiday outfit for my baby, but as of today, it still shows as “being prepared”. The worst part is that since the status says “packaged,” the system won’t even let me cancel or request a refund.
When I placed the order, the estimated delivery time was 2–4 days—that’s why I trusted H&M for such an important purchase. But the delivery window was quietly changed, and I’ve now been left waiting with no communication, no tracking, and no way to fix the issue. The holiday is almost here, and I’ve been completely let down.
I no longer trust H&M for online shopping and won’t be placing another order. I demand that H&M ship my order immediately or refund my money (₺) without making me chase customer service endlessly. A baby’s holiday outfit should not become a source of frustration.
I placed an order on July 5th during H&M’s sale, expecting to receive my product within a reasonable time. However, it has now been 20 days and the item still hasn’t shipped. The order status continues to show “in preparation,” which is completely unacceptable at this point. I contacted H&M custome...
I tried to place an order with H&M on March 14, 2025. But when I got to the payment step, something went wrong and my payment was turned down. Even though the transaction didn't go through, my bank account was charged four times, which was a surprise to me. I looked in the "My Orders" section, but t...
I returned an item purchased online from H&M over a month ago, yet I haven’t received a refund or even an acknowledgment of the return. H&M blames the issue on their shipping partner, Yurtiçi Kargo, while Yurtiçi Kargo shifts the responsibility back to H&M. This back-and-forth has gone on for weeks,...
I placed an order with H&M on July 19, 2025 (Order No: 69676330551), and yet here I am, seven days later, still waiting for it to arrive. What kind of delivery management is this? There has been zero communication, zero transparency, and absolutely no update on the status of my package. Is H&M play...
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