Requesting a Refund From GetYourGuide for a Domin Travel Tour That Didn't Happen
On the evening of July 12, 2026, I booked a tour called "Phu Quoc: 2 Islands," provided by Domin Travel, in Phu Quoc, Vietnam through GetYourGuide, using my email address d*******@gmail.com, and I paid $27 with my Yapı Kredi Bank credit card. Today, I went to the specified address on time, following the meeting point and 8:00 AM start time listed in the GetYourGuide app and on the confirmation screen, but there was no such tour company at the given address.
When I asked the businesses around the meeting point, they told me that many other people had been misled by this same tour in the same way, that no such organization had ever existed there, and that a different company was actually operating at that location. In other words, the tour I purchased through GetYourGuide, which is listed as belonging to the provider Domin Travel, never actually took place — there was no guide and no organization whatsoever.
When I tried to reach GetYourGuide customer service, I couldn't find a contact number for Turkey, and Turkish-language support wasn't offered either. Because of this, I couldn't find anyone I could clearly explain my situation to, and I wasn't able to properly submit my refund request.
I'm requesting that the $27 I paid for this tour, which never took place, be fully and promptly refunded to my Yapı Kredi credit card. I'm also requesting that, in order to prevent similar situations from happening again, the Domin Travel provider and this specific tour listing be checked and properly investigated.
