GetYourGuide Charged $33 but My Scuba Diving Reservation Is Missing
On August 27, 2026, I attempted to book a scuba diving tour through GetYourGuide. Due to an internet connection problem, I did not see any confirmation on the payment screen. However, I later noticed in my banking app that a $33 charge had been completed, with “GetYourGuide” listed in the transaction description.
Since no booking confirmation appears on my GetYourGuide account, I cannot find any option to cancel the booking or request a refund. I also could not find a direct phone number or a clear contact person at the company, and I have not received any response to the requests I have submitted so far.
I am experiencing a serious issue because the reservation does not appear in my account even though the payment has been charged to my card. I request either a full refund of the payment or that my reservation be clearly confirmed and that all relevant booking details be provided to me.
