GetYourGuide Tour Operator Failed to Provide Zurich to Interlaken Tour and Refused Refund
On July 14, 2016, we purchased an Interlaken tour departing from Zurich through Swiss Tour GET Your Guide. According to the tour agreement, we were required to be at the meeting point at 8:00 a.m., and our family of four arrived there on time. However, there was no fixed office or representative available for us to speak with in person.
We tried to contact them by phone, but they did not respond until approximately 8:17 a.m. During this time, they left us completely without assistance at the meeting point. They told us that we could come by taxi but stated that they could not provide a clear location. Because they refused to share the meeting location, we were left stranded in Zurich without knowing where or with whom we were supposed to meet, and we were unable to join the tour.
Although a tour fee of ₺17,041.86 (approximately $360) was charged to my credit card on June 23, we did not receive any service at all. Due to their lack of communication and refusal to provide location details, they failed to include us in the tour because of their own mistake and forced us to pay for a service we never received.
I request a full refund of the ₺17,041.86 tour fee charged to my credit card, as no service was provided.
