After canceling, GetYourGuide left the charge as ‘pending.’ How can I release the authorization hold?

If you canceled an activity on GetYourGuide and the charge remains “pending,” it is usually a bank authorization hold. You can try to release it as follows:

• Check the cancellation email sent by GetYourGuide
• Confirm that the reservation appears as canceled in “My bookings”
• Verify in your bank whether the charge appears as pending or authorized
• Save screenshots of the cancellation status and the bank transaction

First check:

• Whether the hold corresponds to a payment pre-authorization
• Whether the bank has not yet released the amount (it may take several days)
• Whether the refund was issued but the bank has not processed it yet

Contact support:

• Go to help.getyourguide.com
• Provide your reservation number
• Attach a screenshot of the pending charge in your bank account

Ask them to:

• Confirm that the reservation was properly canceled
• Verify whether the payment was captured or only held
• Release the authorization if the charge was not processed
• Provide the refund or cancellation reference
• Assign you a case number and estimated timeframe

If the issue continues, raising it publicly on Xolvie can often trigger a faster response.