They gave me the wrong meeting point through GetYourGuide. How can I claim reimbursement for the extra expenses?

If GetYourGuide gave you an incorrect meeting point and you had extra expenses, you can claim those costs as follows:

• Review the confirmation email and the activity voucher
• Verify the meeting point indicated in the booking
• Save screenshots showing the address that was provided
• Keep receipts for taxis, transportation, or other additional expenses

Document the incident:

• Note the time you arrived at the indicated location
• Take photos of the place if it was incorrect
• Keep messages or attempts to contact the provider

Report the problem:

• Go to getyourguide.com → My bookings
• Select the affected activity
• Use “Report a problem with the booking”
• Explain that the meeting point provided was incorrect
• Attach screenshots and expense receipts

Request that they:

• Verify the incorrect meeting point information
• Confirm whether the responsibility lies with the provider or the platform
• Reimburse the justified additional expenses
• Confirm the resolution in writing
• Assign you a case number and response timeframe

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.