I made a top up of 86 USD to my Starpets account, however more than 12 hours have passed and the balance has still not b...een added to my account. I contacted Starpets customer support regarding the missing balance, but I have not received any response so far. I also have a transaction record showing
I have been having problems with topping up the balance on my Starpets account since 21.08.2026. On 21.08.2026 at 13:28 ...I tried to top up 60 € to my Starpets account and at 16:16 I tried again with 30 €. Both transactions were debited from my German bank account, but in my Starpets account the statu
I attempted to use the Starpets top up service yesterday in order to import funds into my account, but the payment keeps... failing and I am still unable to complete the top up. Each time I try, the system shows a “payment failed” message, as seen in the attached screenshot with transaction ID 60343910
I use the Starpets platform on mobile with the username “Mimosik8”. On 2 August my Adopt Me account stopped syncing prop...erly and since then my inventory does not load at all. When I try to connect, I get the error message “An error occurred during connection, please try reconnecting!” and nothing in
I am using the Starpets mobile app and I am unable to add my Roblox account. Every time I reach the “Step 2. Enter passw...ord” screen and try to proceed, I receive the error message “Something went wrong. Try again!” and the process stops. This issue occurs on every single attempt, so I cannot connect
I have been trying to top up my balance on Starpets using my Mastercard, but my payments keep failing even though my car...d is valid and up to date. When I attempt the payment, I receive a “Payment failed” message with the explanation “Transaction cancelled by the security system” and the transaction
I am writing regarding an issue with my Starpets marketplace account under the username “Katsune”. On July 17th at aroun...d 5–6 pm, I accidentally created a cash out request for approximately 60 euros from my Starpets balance. I immediately canceled this withdrawal request, but the money was still tak
On July 13, 2026, I purchased pets for Adopt Me from Starpets.gg for a total of 19.76 USD for my account with the userna...me "KirinIsSoKool." The payment was successfully processed, and the amount was deducted from my bank account. However, the pets have never appeared in my Starpets.gg purchases or i
I placed an order on the Star Pets website this morning at around 10:00 for several Adopt Me pets. Specifically, I purch...ased a neon sea turtle (ID: 76756708) for £0.15, a ride pig (ID: 76755901) for £2.67, a hyena (ID: 76755902) for £1.83 and a ride swan (ID: 76755903) for £0.93, paying in total by
On 11 June I purchased three separate top-ups through the official Starpets website. Each of these top-ups showed the st...atus as “created”, the money was taken from my bank account, but nothing was added to my Starpets balance. In total, I paid around €70 for these top-ups, and one of the related ref
I ran into a problem while trying to list my MFR Dragon pet for sale on Starpets.gg. While refreshing my inventory, the ...website displayed a warning saying that I had "outdated pets." After seeing that message, I refreshed my inventory again. Immediately after the second refresh, my MFR Dragon comple
I have been trying to make a purchase on Starpets.gg today to buy a pet, but my payment keeps getting cancelled by your ...security system. Each time I try to pay with my Revolut account, the status first shows as “payment pending,” and then it is cancelled due to a security reason shown on the screen.
Earlier today, I suddenly lost access to my Starpets.gg account without receiving any warning or prior notification. Whe...n I tried to log in, I discovered that my account had been blocked, and I have been unable to access it ever since. I have been an active user of Starpets.gg and had completed tra
On June 3, 2026, I purchased Robux from the website StarPets.gg, but my order has not been fulfilled. The order status h...as been stuck on “Created” for a long time and I still have not received the Robux. The Order ID for this purchase is 47ae489 and I paid via PayPal. Since the service I paid for ha
I had not used Star Pets for a long time. About three weeks ago, I reinstalled the app from the Google Play Store on my ...phone because I wanted to start using it again. I already had an existing account, and when I logged in, I could see that it was still registered, but it was marked as inactive. I
About one hour ago, I experienced a serious issue on the StarPets Adopt Me marketplace. A buyer purchased one of the pet...s I had listed for sale. Under the current system, the buyer has up to one hour to claim the pet after completing the purchase. However, this buyer intentionally waited the entire
I have been experiencing a constant payment problem on starpets.gg for about two weeks. Every time I try to buy somethin...g using my Visa card, the site says “Payment failed – Internal error (Transaction ID: 576523958).” This happens nearly every day when I try, even though I have money in my account,
I am a new user of StarPets and I am having a persistent problem using Apple Pay on my iPad. Every time I try to make a ...purchase in the game, the payment fails even though there is enough money available, and this has been happening since May 23. I waited until the next day and tried again several t
I made a purchase of in-game funds on the Starpets website using my mobile phone on Sunday, May 10, paying a total of $1...16.11. The payment was completed successfully via Apple Pay, however the money has not appeared in my Starpets account balance. After noticing that the funds were missing, I tried
I wanted to make an in‑game purchase on StarPets to buy a pet, but I became very hesitant when I saw that the system dir...ectly asks for my full card details. I have not entered my card information or completed any payment yet, because I am worried about the safety of my funds and do not find it reass
I have been experiencing a problem with topping up my balance on Starpets after my first successful payout. My first pay...out worked without any issues, but since around the end of April / beginning of May, the system has not allowed me to send money to my Starpets account anymore. At the moment I hav
I used the Starpets spin wheel today, after the bot accepted my trade, an error message appeared, and I never received t...he Winter Doe pet I was supposed to get. The trade went through on my side, but the pet was not added to my account after the error. I have not yet been able to contact support abo
On 29 April 2026, at around 7:30 p.m., I made a payment of €1.28 by credit card on Starpets from Italy to make my usual ...purchases. The first attempt was marked as unsuccessful, so I tried again. On the second attempt, the payment was shown as successful and the amount was taken from my card, but the
I recently topped up my balance on starpets.gg using Apple Pay, paying £22.14, and the money has been taken from my bank... account, but the balance has not appeared on my starpets.gg account. The payment was made roughly 10 minutes ago, but the top up still has not been credited. I am asking for the £
