GetYourGuide canceled my tour and the refund hasn’t arrived. How can I speed it up?

If GetYourGuide canceled your tour and the refund has not arrived, you can try to speed it up like this:

• Check the cancellation email sent by GetYourGuide
• Confirm whether the refund was approved or only notified
• Verify the payment method used (card, PayPal, etc.)
• Save the reservation number and screenshots of the cancellation status

First check:

• Whether the refund appears as “processing” or “pending”
• Whether the indicated timeframe is 5–10 business days depending on the payment method
• Whether your bank has not yet reflected the transaction

Contact GetYourGuide support:

• Go to help.getyourguide.com
• Provide your reservation number and the date of the canceled tour
• Attach a screenshot of the reservation status

Ask them to:

• Confirm whether the refund has already been issued
• Provide the refund transaction ID
• Confirm the refund method
• Assign a case number and estimated credit timeframe

If there is still no progress, consider filing a complaint on Xolvie to seek a resolution.