I purchased two tickets through GetYourGuide for the Louvre Museum in Paris, with entry scheduled for December 12, 2025, at 5:30 PM. The tickets cost €22 per person, for a total of €44. I paid by credit card in euros, and the charge appeared on my statement as “GetYourGuide” for €44. At the time of purchase, my registered email address in the system was c********@hotmail.com.
However, I never received an email with my tickets or the required reservation code. I downloaded the app and created an account, then tried using the “import your reservation” section. I waited for the temporary reservation number to be sent via SMS, entered the number I received, but still no reservation appeared and I could not access my tickets.
During this process, I attempted to contact GetYourGuide customer service through both the app and the website but could not find a way to speak directly with a representative. I later sent an email but did not receive any response. Since the tour time was approaching and I did not want to risk being denied entry at the Louvre, we had to wait in line and purchase the tickets again.
As a result, I was unable to use the €44 ticket purchased through GetYourGuide and ended up paying twice for the same visit. I request a full refund of the unused €44 reservation.
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu...
Today, between 10:00 and 11:00, I purchased a ticket for the Accademia Gallery through GetYourGuide. My payment of 165.67 PLN was completed successfully, and I have the payment slip showing the date, time, merchant number, and transaction reference. However, my reservation never appeared in the sys...
I purchased two online tickets through GetYourGuide for the Van Gogh Digital Experience Museum to visit on Sunday, February 1. I paid a total of $46. However, when we arrived at the museum box office, we were informed that the ticket price for Turkish citizens was $6 per person, meaning the same two...
I purchased two online tickets through GetYourGuide for the Van Gogh Digital Experience Museum for a visit on Sunday, February 1. I paid a total of $46. However, when we arrived at the museum box office, we were informed that the ticket price for Turkish citizens was $6 per person, meaning the same ...
I purchased Global Village Dubai entry tickets through GetYourGuide for October 26, 2024. However, when we arrived at the entrance, security refused to let us in, saying the QR codes provided were not valid tickets. As a result, I had no choice but to buy three new tickets on the spot for 874₺, eve...
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