GetYourGuide Unauthorized Charge Refund Request for Unbooked Activity
August 7 10:10 PM
On 03/08/2026 at 18:01 I was charged 68 euros under the concept “GetYourGuide Tick” for the activity “Sozopol paseo en yate al atardecer con vistas a la isla de San Ivan”, an activity that I have not booked. I have called your customer service and they told me to contact you through this channel, without giving me any solution, even though the charge clearly appears on my bank account with the mentioned concept. I request the immediate refund of the 68 euros charged for this activity that I did not reserve, as well as a clarification of how this unauthorized charge was made.
