GetYourGuide changed the schedule and I missed the entry. How can I reschedule without paying more?

If GetYourGuide changed the schedule of your activity and you missed the entry, you can try to reschedule without paying extra like this:

• Check the modification email sent by GetYourGuide
• Verify whether the change was made by the provider or by the platform
• Save screenshots of the original schedule and the new schedule
• Keep your reservation number ready

Report the issue:

• Go to getyourguide.com → My bookings
• Select the affected activity
• Use the option “Report a problem with the booking”
• Explain that the schedule change caused you to miss the entry
• Attach evidence of the original schedule

Ask them to:

• Verify the change made by the provider
• Allow you to reschedule the activity without additional cost
• Offer an alternative available date
• Confirm the change in writing
• Assign you a case number and response timeframe

If they do not offer a solution:

• Repeat the complaint stating that the change was not your decision
• Keep all communications as supporting evidence

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