GetYourGuide Boat Tour Did Not Match Booked Itinerary
On 12 June 2026 I booked a tour via GetYourGuide described as a full‑day Kaş boat tour with stops such as Yarilgan Bay, Twelve Isles, Guvercin Island, Harbour Mouth Bay and Big Pebble Beach, including guiding service, full insurance, lunch, and hotel pickup and drop-off. Based on this description, I paid 70 euros by debit card, expecting the itinerary and inclusions that were clearly listed. However, the service provided on the day was completely different from what was advertised. Instead of the described route and bays, the actual tour followed an itinerary including İnönü Bay, Aquarium Bay, the Sunken City of Kekova, Simena Castle (Kaleköy), Shipyard Bay and Pine Bay. In other words, the tour I received did not match the product that I selected and purchased on the GetYourGuide platform, which for me constitutes a clear service failure and misleading advertising. After I reported this mismatch to GetYourGuide, they stated that according to their policy, a 30% refund is the maximum they can offer, and they proposed a refund of 31 euros. I do not find this offer fair or adequate, because the service delivered was not the tour I booked and paid for, but a different product altogether. I therefore request a full refund of the 70 euros I paid for this reservation, on the grounds that the service was not provided as advertised. I kindly ask you to review this case not only according to an internal fixed percentage policy, but based on the clear difference between the booked tour and the one actually provided, and to process the full refund accordingly.
