On December 15, while attempting to purchase a tour in Baku through GetYourGuide, the system gave an error at the payment stage and my reservation was not created. Despite this, $89 was charged to my debit card. After the transaction, I received an email stating that the payment could not be processed, that a refund had been initiated, and that the amount would be returned to my account within 3–5 days. However, several days have passed and I have not received any refund.
Because of this issue, I am unable to reach GetYourGuide’s help center, as the support page continuously requires a reservation code. Since no reservation was ever created despite the charge, I do not have a reservation code to provide. In my bank transaction details, there is a reference similar to “0729599” associated with the GetYourGuide charge. I request a clear response regarding this transaction.
I demand that the $89 charged to my debit card by GetYourGuide be fully refunded to me as soon as possible, without requiring any additional action on my part.
I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket? I paid for a service but received nothing in return, and to make things worse, I can...
Today, between 10:00 and 11:00, I purchased a ticket for the Accademia Gallery through GetYourGuide. My payment of 165.67 PLN was completed successfully, and I have the payment slip showing the date, time, merchant number, and transaction reference. However, my reservation never appeared in the sys...
I purchased an activity on the GetYourGuide website under reservation number gyg2raa7bq5b, and I made the payment using my Yapı Kredi credit card. The activity was clearly marked as cancelable until the day of the event. I have also attached the payment receipt. I canceled the activity because I dec...
On October 15, I purchased tickets for a Lake Fuji tour through GetYourGuide, paying $100 USD by credit card. On October 16, the actual tour date, our tour was canceled at the last minute with no prior notice, based on the excuse that there were no available spots. Because of this sudden cancellatio...
On August 7, 2025, we purchased a Baku Caspian Sea boat tour for two people through GetYourGuide. We paid 150 manat per person for the tour we booked online. However, we later learned that if we had gone directly to the ticket booth and purchased the same tour in person, the price would have been on...
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