GetYourGuide Overcharged Me for Van Gogh Museum Tickets

I purchased two online tickets through GetYourGuide for the Van Gogh Digital Experience Museum to visit on Sunday, February 1. I paid a total of $46. However, when we arrived at the museum box office, we were informed that the ticket price for Turkish citizens was $6 per person, meaning the same two tickets could have been purchased at the door for a total of $12. The fact that there was a $34 difference between the online price I paid and the box office price made me feel both financially harmed and clearly misled.

I contacted GetYourGuide customer service regarding this issue, but I was told that they could not offer a refund or any form of compensation. My order is registered on GetYourGuide under the name z** t** with the order number gyg48yzbr5r7.

I request that GetYourGuide provide a clear explanation for the excessive price difference between the local box office rate for Turkish citizens and the online price charged. I also demand a fair adjustment of the amount I paid and a refund of the unreasonable price difference.