GetYourGuide Has Not Refunded My $329 Louvre Museum Tour

I paid $329 on August 23, 2026, for the “Louvre Museum Highlights Guided Tour” booked through GetYourGuide under reservation number GYGWZAM4XMNX. The tour was scheduled for September 26, 2026, but I canceled the reservation on September 4, 2026, and received confirmation that the cancellation had been completed that same day.

Although I completed all the required cancellation and refund procedures through the GetYourGuide system, the $329 refund has still not been credited to my account. I have also followed up on this issue multiple times through the standard customer service channels, but I have not received a concrete resolution or clear information about the status of my refund.

The delay in refunding a service that I already paid for is causing significant inconvenience. I request that GetYourGuide immediately review reservation GYGWZAM4XMNX and the related refund process and promptly return the full $329 to my account. If the refund is delayed any further, I would like to state that I will pursue the matter through the relevant authorities in accordance with my legal rights as a consumer.

I expect this complaint to be formally recorded through Şikayetvar and resolved as soon as possible.