GetYourGuide Has Not Refunded My Canceled Activity

I purchased a GetYourGuide activity on August 12 and later canceled it and requested a refund. However, the refund has still not been credited back to my card.

GetYourGuide keeps telling me to contact my bank, but my bank has confirmed that no refund has been received. The company is also unable to provide me with any official proof or refund document showing that the refund was actually processed.

Despite contacting GetYourGuide several times, I keep receiving responses saying that they will check the issue, but no concrete solution or proof of the refund has been provided. I am being repeatedly delayed without receiving a clear explanation.

I request that GetYourGuide immediately investigate the status of my refund, provide official proof if the refund was actually processed, and ensure that the refund is credited back to my card without any further delay.