I purchased two online tickets through GetYourGuide for the Van Gogh Digital Experience Museum for a visit on Sunday, February 1. I paid a total of $46. However, when we arrived at the museum box office, we were informed that the ticket price for Turkish citizens was $6 per person, meaning the same two tickets could have been purchased at the door for a total of $12. The $34 difference between the online price I paid and the box office price is extremely significant and made me feel both financially harmed and clearly misled.
I contacted GetYourGuide customer service regarding this issue, but I was told that no refund or compensation could be provided. My order is registered on GetYourGuide under the name z*** t*** with the order number GYG48YZBR5R7.
I request that GetYourGuide clearly explain the excessive price difference between the local box office rate for Turkish citizens and the online price charged. Due to this unfair pricing, I demand that the amount I paid be adjusted to a reasonable level and that the price difference be refunded to me.
I purchased two online tickets through GetYourGuide for the Van Gogh Digital Experience Museum to visit on Sunday, February 1. I paid a total of $46. However, when we arrived at the museum box office, we were informed that the ticket price for Turkish citizens was $6 per person, meaning the same two...
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu...
On August 7, 2025, we purchased a Baku Caspian Sea boat tour for two people through GetYourGuide. We paid 150 manat per person for the tour we booked online. However, we later learned that if we had gone directly to the ticket booth and purchased the same tour in person, the price would have been on...
I booked a tour in Cappadocia through GetYourGuide and paid in ₺ (Turkish Lira) as shown on the app. The price was clearly displayed in ₺, and my payment was processed accordingly. However, when I checked my bank statement, I noticed a ₺300 discrepancy—I was charged significantly more than the adver...
On October 15, I purchased tickets for a Lake Fuji tour through GetYourGuide, paying $100 USD by credit card. On October 16, the actual tour date, our tour was canceled at the last minute with no prior notice, based on the excuse that there were no available spots. Because of this sudden cancellatio...
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