My GetYourGuide Reservation Code Was Rejected at the Louvre Museum Entrance
On 06/28/2026, for a 9:00 AM time slot, I purchased a "Louvre Museum priority access walking tour" through GetYourGuide. My reservation code is GYGFWV6K565V, and for this tour, which I booked for 2 people, I was told we needed to be at the meeting point at 8:35 AM. Even though we waited at the meeting point starting from 8:00 AM, no staff member or representative ever showed up, we weren't given any information at all, and we didn't receive any service whatsoever.
When we tried to enter the museum ourselves, we were told that the reservation code we had was invalid, and because of this, we weren't able to enter the museum. I tried reaching out to the email addresses and phone number provided by GetYourGuide, but I wasn't able to reach anyone through any of them, and I never got a response to the emails I sent either.
I paid for this tour with my Yapı Kredi credit card. While the app showed the total price for the 2-person ticket as $207, my card statement reflected a charge of $214. I'm dealing with real harm here, both because of the service I never received at all and because of the amount charged being higher than what I expected.
Because of these issues, I'm requesting that the full amount I paid for the tour be refunded to my card, completely and as quickly as possible.
