I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given as 30.10.2025. However, as of today, my product has still not been delivered and it appears that production has not even been completed. Throughout this process, I have contacted b...
I purchased a Hero model sofa set from Enza Home’s Istanbul MASKO branch for ₺75,000. As soon as the products were delivered and assembled on 13.11.2025, I noticed a serious manufacturing defect. There are visible wrinkles on the sofas, and the fabric was not properly stretched during production, ca...
On October 14, 2025, I placed an order for a sofa set and a TV unit from Enza Home Isparta Eğirdir Yolu. We specifically chose these products because we were told they would be delivered during the first week of November, which was important since our baby is due in about two weeks. However, the pro...
On September 15, 2025, I placed an order for the Varena sofa set at the Enza Home store located on the Denizli Acıpayam highway. I purchased two three-seaters and two single armchairs, but only one three-seater and two single armchairs were delivered. My missing item has not been delivered for 80 da...
I purchased the Berta series sofa set from the Enza Home Istanbul MASKO store between October 9–13, 2025 (Invoice No: ısa2024000000643). When the sofas first arrived, they were squeaking, the leg plastics were cracked, and the fabric had already started to show signs of wear. The sofas were taken to...
I purchased my sofa set five months ago, and by the second month, the fabric started showing wrinkles, thinning, and pilling, as seen in the photo. When the service team came, they said the foam had also collapsed but that they would only reinforce it. As for the wrinkling on the fabric, they told m...
I experienced serious issues with my order #1104597396 from Enza Home Kurtköy Lens branch. My initial order was delivered two months later than the promised date, and when it finally arrived, both sofas — which were supposed to be one three-seater and one two-and-a-half-seater — turned out to be two...
On 25.06.2025, I placed an order for a sofa set at the Ankara Antares Enza Home store and made the full payment upfront. Although the delivery date was specified as 29.07.2025, a long time has passed since that date and my order has still not been delivered, nor have I received any response. When I ...
Yataş Enza is truly a regret. On May 28, 2025, I purchased the Enza Bold 3-seater left corner sofa set from the Enza store at Yelken Plaza in Ankara. My order number is 1104263441. I paid a total of ₺74,750 by credit card. Although the delivery period was stated as 6–8 weeks in the contract, it has ...
Hello, We purchased a Cante Bed Base and Headboard set from an Enza Home dealer in Ankara for my daughter, who is getting married. After the product was delivered, as we were lifting the base for the very first time to place items inside, one of the two fabric handles ripped off. My daughter was ver...
The wheels of the sliding door cover on the wardrobe from the Visage bedroom set I purchased from Enza Home have been damaged. When I contacted them to request a replacement, they told me they couldn’t help because it’s been over seven years. I then explained that I had identified the brand used—Het...
When purchasing the product from Enza Home, we specifically mentioned that we were expecting a baby and would have guests, which is why we preferred sofas that could turn into beds. We bought two 3-seater sofas that convert into beds, two armchairs, and an L-shaped sofa that also becomes a bed. Our ...
The Astoria model lampshade I purchased from Enza Home on January 14, 2025, has not been delivered for 4 months. The call center keeps saying it’s still in production—I'm not sure what kind of production takes this long; even splitting the atom would be quicker. I find it unacceptable that a company...
I discovered that the staple pins used to secure the piping on the armrest of the sofa set we bought from a brand called Enza Home had started to come loose. I noticed this while trying to figure out where a small object my baby was putting in their mouth might have come from. After calling numerous...
The headboard and bed base I purchased from Enza Home on December 28 were delivered six weeks later, but they could not be assembled because the mounting screws were missing. Despite informing them that my wedding was approaching and urgently requesting a solution, and despite calling the store ever...
I placed an order with Enza Home on December 5, 2024, and despite waiting for more than two months, my order has still not been delivered. Every time I call customer service, they assure me that it will be delivered "within the week", but nothing happens. On February 17, 2025, I called again, only ...
In February 2024, I purchased all my home furniture (sofa set, dining set, TV unit, bed base, headboard, and wardrobe) from Enza Home Balçova Asmaçatı, İzmir. The sales team was incredibly helpful, and I was especially excited to finally own the award-winning Swan sofa set that I had admired for two...
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi...
Hello, we purchased the Sona bedroom set from Enza, including the 5-door wardrobe, two nightstands, and a dresser. We bought the items from the store located in Ankara Antares Shopping Mall. After the products were delivered and set up in our home, we cleaned, dried, and organized our belongings in ...
On July 24, I received approval from Enza Home for an exchange of faulty chairs and was told I could visit the store anytime to choose a new model. When I went to the store, I was informed that if I chose the same model, there would be no price difference, but for a different model, I would need to ...
I received a damaged product from Enza Home, and they directed me to return it via MNG Kargo. It’s been 15 days, and I’m still waiting for the courier to pick up the item. Despite calling multiple times, MNG Kargo has not responded or provided any solution. To make matters worse, Enza Home closed my...
I received my sofa set on 28.05.2024, and from the first day, one of the sofas was making noise. The assembly team took note of it, but no one followed up. In August, I requested service, and the team came to inspect the sofa. They decided the issue couldn’t be fixed on-site and took the sofa away. ...
I purchased the Lento Baza from Enza Home on June 21, 2024, and it was delivered on June 29, 2024. Upon initial inspection, the product seemed fine, but when I later opened it to clean, I discovered damage to the wood paneling. I immediately informed the branch where I purchased it, and they relayed...
We purchased a sofa set from Enza Home, but one of the armchair legs arrived broken. The chair isn’t stable, and although it’s a swivel chair, it doesn’t rotate smoothly. We reported the issue to service immediately, but still haven’t received any response. We also contacted the store, and they init...
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