I received a damaged product from Enza Home, and they directed me to return it via MNG Kargo. It’s been 15 days, and I’m still waiting for the courier to pick up the item. Despite calling multiple times, MNG Kargo has not responded or provided any solution. To make matters worse, Enza Home closed my case, saying the issue was resolved when nothing has been done. It’s impossible to reach the courier company, and I’m stuck with a damaged product. Enza Home, please take responsibility and resolve this issue immediately by ensuring the product is picked up. This situation is unacceptable.
I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given as 30.10.2025. However, as of today, my product has still not been delivered and it appears that production has not even been completed. Throughout this process, I have contacted b...
We purchased a bed base from Enza Home, but during installation, we noticed the bottom panel was cracked. The installation team assured us that the damaged piece would be replaced promptly. However, it has now been over a month, and despite our repeated requests for the legally required replacement,...
I placed an order with Enza Home on December 5, 2024, and despite waiting for more than two months, my order has still not been delivered. Every time I call customer service, they assure me that it will be delivered "within the week", but nothing happens. On February 17, 2025, I called again, only ...
We purchased a lamp from Enza Home, and they offered to deliver it to our home. When the courier arrived, they opened the package in front of our door and took a photo, claiming it was to prove the product was delivered without damage. However, I was unhappy with the lamp, as I didn’t like it, and t...
I purchased the Lento Baza from Enza Home on June 21, 2024, and it was delivered on June 29, 2024. Upon initial inspection, the product seemed fine, but when I later opened it to clean, I discovered damage to the wood paneling. I immediately informed the branch where I purchased it, and they relayed...
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