I am a Smule VIP user and my account has been suspended for the past two days. My account is registered with the email address alee***@gmail.com and my username is AileenT***. I received a message stating that my account has been permanently suspended because another device has provided VIP access for me. I contacted Smule customer support about this issue and the only response I received was that my account is permanently suspended for this reason. I was not given any warning beforehand, and I was not clearly informed about what exactly was done wrong or how this situation could be resolved. On this account, I have around 34,000 recordings that are very valuable to me, as they represent my singing memories collected over a long time. I do not want to lose all of these recordings. I am requesting that my Smule account be reactivated, or that you provide a fair solution that allows me to regain access to my account and all my recordings.
I’ve been experiencing the same issue on the Smule app for a long time. Nearly 40 of my accounts have been closed even though I have never used insults, profanity, or violated any rules. Most recently, my account with the username “nicm Diyar” was also frozen a short while ago with a “Your account h...
I have been using the Smule app for a long time, but recently, my account has been repeatedly attacked by fake accounts, which has been very disturbing for me. Last night, I was attacked again and had to suspend my account. Now, when I try to log in from my Android device, I receive an error message...
I’ve been using the Smule app for a long time, but recently, my account has been targeted by fake profiles and repeated harassment. Last night, my account was attacked again, and I had to suspend it temporarily for safety reasons. Now, when I try to log in from my Android device, I get the followin...
On September 9, 2025, I paid 271 for a yearly VIP subscription on the Smule app using my Apple ID. The payment was successfully completed, and I have the receipt as proof. However, when I tap the “Sing” button in the app, it still asks me to pay again, and my VIP membership isn’t activated. I tried...
I wanted to try a one-week VIP membership on the Smule karaoke app using my Redmi C12 phone, but I accidentally purchased an annual subscription instead. I tried to cancel the subscription through both Google Play and the app, but I was unsuccessful. For the past five months, Smule has been chargin...
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