Enza Home Delayed My Bed Base and Failed to Provide Missing Screws for Assembly

88

The headboard and bed base I purchased from Enza Home on December 28 were delivered six weeks later, but they could not be assembled because the mounting screws were missing. Despite informing them that my wedding was approaching and urgently requesting a solution, and despite calling the store every day, they only arrived for assembly after 11 days—again with missing screws, leaving my bed base unusable. Customer service is absolutely unhelpful and refuses to take responsibility. They claim my issue will be resolved within 21 days, meaning I will have to move into my home after my wedding without a proper bed due to their negligence. I will do everything in my power to get this resolved and will never recommend them to anyone.

Comments

Similar Complaints

Enza Home Delivered Damaged Bed Base and Delayed Replacement

30

We purchased a bed base from Enza Home, but during installation, we noticed the bottom panel was cracked. The installati...

Enza Home Delivered Damaged Bed Base and Delayed Replacement

My Enza Home Order Still Not Delivered And No One Calls Back

60

I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given ...

Enza Charged Me for a Broken Handle on My Cante Bed Base

65

Hello, We purchased a Cante Bed Base and Headboard set from an Enza Home dealer in Ankara for my daughter, who is gettin...

Enza Charged Me for a Broken Handle on My Cante Bed Base