The headboard and bed base I purchased from Enza Home on December 28 were delivered six weeks later, but they could not be assembled because the mounting screws were missing. Despite informing them that my wedding was approaching and urgently requesting a solution, and despite calling the store every day, they only arrived for assembly after 11 days—again with missing screws, leaving my bed base unusable. Customer service is absolutely unhelpful and refuses to take responsibility. They claim my issue will be resolved within 21 days, meaning I will have to move into my home after my wedding without a proper bed due to their negligence. I will do everything in my power to get this resolved and will never recommend them to anyone.
We purchased a bed base from Enza Home, but during installation, we noticed the bottom panel was cracked. The installation team assured us that the damaged piece would be replaced promptly. However, it has now been over a month, and despite our repeated requests for the legally required replacement,...
I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given as 30.10.2025. However, as of today, my product has still not been delivered and it appears that production has not even been completed. Throughout this process, I have contacted b...
On October 14, 2025, I placed an order for a sofa set and a TV unit from Enza Home Isparta Eğirdir Yolu. We specifically chose these products because we were told they would be delivered during the first week of November, which was important since our baby is due in about two weeks. However, the pro...
Hello, We purchased a Cante Bed Base and Headboard set from an Enza Home dealer in Ankara for my daughter, who is getting married. After the product was delivered, as we were lifting the base for the very first time to place items inside, one of the two fabric handles ripped off. My daughter was ver...
On July 24, I received approval from Enza Home for an exchange of faulty chairs and was told I could visit the store anytime to choose a new model. When I went to the store, I was informed that if I chose the same model, there would be no price difference, but for a different model, I would need to ...
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