I placed an order with Enza Home on December 5, 2024, and despite waiting for more than two months, my order has still not been delivered. Every time I call customer service, they assure me that it will be delivered "within the week", but nothing happens.
On February 17, 2025, I called again, only to be told that my order is still in the production stage, and they cannot provide a delivery date. How is it possible that an order placed in December still has no timeline for completion?
This lack of transparency and poor customer service is completely unacceptable. I demand an immediate update on my order (Order No: 1103333113) and a firm delivery date.
I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given as 30.10.2025. However, as of today, my product has still not been delivered and it appears that production has not even been completed. Throughout this process, I have contacted b...
The Astoria model lampshade I purchased from Enza Home on January 14, 2025, has not been delivered for 4 months. The call center keeps saying it’s still in production—I'm not sure what kind of production takes this long; even splitting the atom would be quicker. I find it unacceptable that a company...
On October 14, 2025, I placed an order for a sofa set and a TV unit from Enza Home Isparta Eğirdir Yolu. We specifically chose these products because we were told they would be delivered during the first week of November, which was important since our baby is due in about two weeks. However, the pro...
I purchased the Lento Baza from Enza Home on June 21, 2024, and it was delivered on June 29, 2024. Upon initial inspection, the product seemed fine, but when I later opened it to clean, I discovered damage to the wood paneling. I immediately informed the branch where I purchased it, and they relayed...
On 25.06.2025, I placed an order for a sofa set at the Ankara Antares Enza Home store and made the full payment upfront. Although the delivery date was specified as 29.07.2025, a long time has passed since that date and my order has still not been delivered, nor have I received any response. When I ...
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