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Hinge

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Hinge

Complaints

9 complaints
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Hinge Complaint Regarding Account Ban

3

I am writing regarding the sudden removal of my Hinge account, which happened without any explanation. For the past two ...

Delete My Data From Hinge

28

My Hinge account was first suddenly banned in 2022 while I still had an active one‑month subscription purchased through ...

Hinge App Store Subscription Paid But Not Activated

27

I purchased a three‑month paid subscription on Hinge via the App Store about three days ago, but the application does no...

Hinge Won’t Recognize My Active 3-Month Subscription

20

Even though my 3-month paid subscription, which I purchased through the App Store, is active, the Hinge app does not rec...

Hinge Account Banned Mistake - Get Unbanned Now

117

Hello Hinge Team, I hope you are doing well. My Hinge account was recently banned, and I believe this may have happened ...

My Hinge Account Was Banned Even Though I Never Signed Up or Used It

40

Hello Hinge Team, I am writing to appeal the ban on the account linked to my details. I want to clarify that I did not p...

My Hinge Subscription Vanished - Support Is Missing In Action

38

I've been using Hinge on and off for a few years. I would subscribe every once in a while when I wanted to give it anoth...

Hinge Charged Me After I Deleted My Profile and Left

102

I thought I was done with Hinge, so I erased my profile a few days ago. I was shocked to see a payment for a subscriptio...

Hinge Canceled My Premium Membership Without Reason

39

They have canceled my paid Premium membership for no valid reason whatsoever. I've sent emails demanding an explanation,...

Brand Overview: Hinge

Hinge is a popular online dating application that markets itself as being designed to be deleted, focusing on fostering long-term connections rather than casual encounters. Founded in 2012 by Justin McLeod, the platform is currently owned by Match Group.

Contact Info

  • Email: [email protected]
  • Phone: Hinge does not currently have a publicly available customer support phone number.

Industry and Operations

Hinge operates within the online dating and digital matchmaking industry. Rather than relying on a traditional swipe-based interface, the platform encourages users to build detailed profiles and interact by liking or commenting on specific photos, videos, or written prompts to spark meaningful conversations.

  • Core Product: Mobile dating application available on iOS and Android.
  • Business Model: A freemium model that offers a basic free experience alongside paid premium subscription tiers, such as Hinge+ and HingeX.
  • Virtual Currency: Users can purchase virtual items like Roses to stand out to potential matches.

User Sentiment

Overall user sentiment regarding Hinge leans negative on consumer review platforms, with many users expressing deep frustration over aggressive moderation algorithms and the platform's heavy push toward monetization.

  • Unexplained Account Bans: A large number of users report being permanently banned from the app without any clear explanation or warning, often immediately after paying for a premium subscription.
  • Poor Customer Service: Customers frequently complain about a lack of human support, stating that they only receive generic, automated responses when trying to appeal a ban or resolve a billing issue.
  • Aggressive Monetization: Many users feel that the free version of the app has been heavily restricted and complain about the high costs associated with premium tiers and virtual features.
  • Scams and Fake Profiles: Despite the strict banning of genuine users, multiple complaints highlight an ongoing issue with scammers and fake profiles operating on the platform.

Share Your Experience

If you have experienced issues with Hinge, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.