I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given as 30.10.2025. However, as of today, my product has still not been delivered and it appears that production has not even been completed. Throughout this process, I have contacted both the store and the call center multiple times. There is no proper communication between the store and the head office, so I cannot get clear information. The call center keeps telling me “We will call you back,” but no one ever calls back. I am losing time and my trust in the brand has been seriously damaged. My request: I want to be informed of a clear and definite delivery date for my order, Otherwise, I request the cancellation of my order and a full refund of the amount I paid. I kindly ask Enza Home to resolve this situation as soon as possible and to get back to me with a clear and official response.
I placed an order with Enza Home on December 5, 2024, and despite waiting for more than two months, my order has still not been delivered. Every time I call customer service, they assure me that it will be delivered "within the week", but nothing happens. On February 17, 2025, I called again, only ...
On October 14, 2025, I placed an order for a sofa set and a TV unit from Enza Home Isparta Eğirdir Yolu. We specifically chose these products because we were told they would be delivered during the first week of November, which was important since our baby is due in about two weeks. However, the pro...
On 25.06.2025, I placed an order for a sofa set at the Ankara Antares Enza Home store and made the full payment upfront. Although the delivery date was specified as 29.07.2025, a long time has passed since that date and my order has still not been delivered, nor have I received any response. When I ...
On September 15, 2025, I placed an order for the Varena sofa set at the Enza Home store located on the Denizli Acıpayam highway. I purchased two three-seaters and two single armchairs, but only one three-seater and two single armchairs were delivered. My missing item has not been delivered for 80 da...
I purchased the Lento Baza from Enza Home on June 21, 2024, and it was delivered on June 29, 2024. Upon initial inspection, the product seemed fine, but when I later opened it to clean, I discovered damage to the wood paneling. I immediately informed the branch where I purchased it, and they relayed...
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