The wheels of the sliding door cover on the wardrobe from the Visage bedroom set I purchased from Enza Home have been damaged. When I contacted them to request a replacement, they told me they couldn’t help because it’s been over seven years. I then explained that I had identified the brand used—Hettich—and only needed them to tell me the model so I could handle the rest myself. They said they didn’t know that either. They acted as if the wardrobe was made by an off-brand manufacturer, when all they had to do was look up the production details and share them—everything should already be recorded digitally. This comes down to poor service and a lack of effort. Moreover, when I tried to reach their main office by phone, no one answered. I waited for 35 minutes; it said only two people were ahead of me, but the queue never moved. They clearly don’t prioritize customer satisfaction. Their service quality speaks for itself. In short, rather than paying high prices to Enza Home, I’d recommend trying your luck with another brand.
I purchased a living room set and chairs from Enza Home, only to discover a serious issue with the fabric quality. Whenever anything spills and I attempt to clean it, the stain reappears, as if the fabric absorbs and then releases it back. Despite being within the warranty period, Enza Home refused ...
I purchased the Basel model sofa set from Enza Home 26 months ago. Just two months before the warranty expired, I requested a service appointment due to visible deterioration in the fabric and a persistent dark shadow underneath, despite careful usage. When the service team arrived, they claimed tha...
We purchased the Netha sofa set from Enza Home a few years ago. Within the first year, it began creaking, and since then, the legs have broken three times. Each time, we’ve had to order replacement legs, often after waiting months for our requests to be processed. After this latest break, we’ve been...
On July 24, I received approval from Enza Home for an exchange of faulty chairs and was told I could visit the store anytime to choose a new model. When I went to the store, I was informed that if I chose the same model, there would be no price difference, but for a different model, I would need to ...
We purchased a bed base from Enza Home, but during installation, we noticed the bottom panel was cracked. The installation team assured us that the damaged piece would be replaced promptly. However, it has now been over a month, and despite our repeated requests for the legally required replacement,...
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