In February 2024, I purchased all my home furniture (sofa set, dining set, TV unit, bed base, headboard, and wardrobe) from Enza Home Balçova Asmaçatı, İzmir. The sales team was incredibly helpful, and I was especially excited to finally own the award-winning Swan sofa set that I had admired for two years. Unfortunately, my excitement ended the moment the furniture was delivered.
Shortly after delivery, the 3-seater sofa started making squeaky noises. I contacted customer service multiple times, and a technician was sent. They pretended to fix it, but the issue persisted. After another visit, they took the sofa back, promising a replacement. However, the new "replacement" felt noticeably different from my 2-seater. During this process, I realized that my 2.5-seater sofa also had the same issue. When I reported it, the technician blamed my flooring, saying the sofa needed to be placed on a rug to avoid noise. How does an "award-winning" sofa require a rug to function properly?
As a "solution," they suggested adding plastic noise dampeners to the legs. When I gently moved the sofa to clean, these cheap fixers fell off immediately, and the noise returned, now even worse. Despite multiple complaints, customer service has been utterly useless.
After furnishing my entire home with Enza Home, I deeply regret my purchase. The lack of after-sales support and poor product quality has been a nightmare. I have warned everyone in my circle about my experience and will continue to do so. I expect a real resolution, not temporary fixes.
I received my sofa set on 28.05.2024, and from the first day, one of the sofas was making noise. The assembly team took note of it, but no one followed up. In August, I requested service, and the team came to inspect the sofa. They decided the issue couldn’t be fixed on-site and took the sofa away. ...
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi...
I purchased the Berta series sofa set from the Enza Home Istanbul MASKO store between October 9–13, 2025 (Invoice No: ısa2024000000643). When the sofas first arrived, they were squeaking, the leg plastics were cracked, and the fabric had already started to show signs of wear. The sofas were taken to...
We filed a complaint about the sofas we bought from Kavacık Enzo Home, but no solution has been provided for about two months. When the team inspected the sofas, they found sagging, sinking in the middle, and visible fabric deformations. Additionally, one of the sofa legs is completely broken, and t...
In February 2024, we purchased two Pavia 3-seater sofas and a single armchair from Enza Home. By August, just six months later and before even one full summer, we noticed sun damage on the fabric of one of the 3-seaters and the armchair. The room where these sofas are placed only gets about two hour...
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