On 04.01.2026, I purchased a Nestlé Sma Comfort baby formula from the Konya Meram E-Bebek branch for ₺660. The product I bought has the batch code L-51560346AA. After my purchase, I saw posts on social media stating that some products with certain barcodes were being recalled due to the cereulide ba...
I purchased a Nestle chocolate on 16.12.2025 at around 15:19 from the A101 branch in Sancaktepe, Istanbul, while doing bulk shopping. After the purchase, I realized that the product’s packaging was torn and the chocolate inside was damaged. Since I was shopping in bulk, I did not receive a separate ...
On November 14, 2025, I discovered a worm inside the Nestle chocolate I purchased. There was no problem or abnormality with the packaging, and this is the first time I have experienced such an issue. I have the batch number, expiration date, and purchase receipt. After encountering this problem, I c...
I bought a 375-gram pack of Nesquik cocoa powder and I noticed that the packaging does not provide the exact calorie value per 100 grams. Since I need this information for calorie tracking, I have been forced to rely on AI estimates for about a month, even though the most accurate and reliable infor...
"Thank you"
Dear Nestle Representative, I have recently learned that the production of your Chokella product, which we have enjoyed in Turkey for many years, has been discontinued. This news has disappointed many consumers, including myself. Chokella was an irreplaceable product with its unique taste and high q...
I purchased a Nestle Damak Baklava Chocolate from 'Çağrı Market' in Maltepe, and upon returning home, I discovered that the product was expired. I had...
I purchased Nestle chocolates on 06.12.2024, only to discover that while one was fine, the other was moldy, even though both had the same expiration date. My young child was about to eat the moldy one when their sibling noticed it and took it away. If they hadn’t caught it in time, my child could ha...
I purchased a Nestle product from the market, and the taste and appearance were absolutely unacceptable—it looked moldy. I’ve never encountered something like this before. My family couldn’t eat it, and I had to throw it straight in the trash. I’m incredibly disappointed as I expected much better qu...
On December 1, 2024, I purchased a Nestlé chocolate bar, only to find worms inside. This is completely unacceptable for a brand that sells products meant for all age groups, including children. How can such a contaminated product make it onto store shelves? The chocolate had a best-before date of M...
I have been dealing with this complaint for 1.5 months now, and despite calling multiple times, submitting petitions, and clearly explaining my issue, no tangible solution has been offered. I've repeatedly been promised that my grievance would be resolved, yet no actions have been taken. This situat...
Surprisingly, the Nestle chocolate I bought not long ago had both rotten and missing pieces. This was quite disappointing because Nestle is a brand that I have faith in and have given my kids and grandkids without worry for many years. The discovery of such a product by a corporation I had trusted w...
Recently I ordered some chocolates, but when I opened the parcel I was horrified. This was something else completely, not only a matter of the damaged cold chain. Usually, if chocolate melts and refreezes, it forms a white coating; instead, what I observed was a lot of unusual bubbles, almost as if ...
Hello, on 4.06.2024 at 18:37, while eating Nestle Nesfit banana chocolate bars, a metal piece inside broke off. I sent you this e-mail on 4.06.2024, during a period of high suffocation, but I would like to have written this in advance as 2023 in the previous email. Regarding this issue, 1 hour later...
I found a hair embedded in the wafer. I've attached photos of the product, and I still have it in its packaging along with the hair. This is completely unacceptable! I expect an immediate explanation and resolution to this issue. If I don't hear back soon, I will take this matter to the appropriate ...
A hair strand was found inside Nestle Damak brand chocolate! I sent his photos to the company in Turkey. The company called me on the phone, but without even apologizing, they asked for the party number in the package. The witness sample will be checked with the batch number (!). Probably, if there ...
I just bought Damak chocolate from a big store two days ago. The expiration date is April 23, 2024, and it was made on April 23, 2023. But when I opened it to enjoy it, I saw that it had turned white. But, I still decided to try it out, and when I took a piece, it fell apart into small crumbs, excep...
When I opened a box of Nestle Nesquik cereal that I had purchased from a supermarket chain a few hours ago, I was greeted by a musty odor. Even though the cereal had not yet reached its sell-by date, it had an odor that was off-putting and had an odd glossy appearance, as if it had been coated with ...
I went to the Migros Topcular store in Kocaeli Golcük today and bought Nestlé chocolate wafers. I couldn't wait to try the treat, so as soon as I got into my car, I opened the package and found a hair inside. I called customer service right away, but unfortunately, they weren't open on weekends. I a...
Recently, on May 30, 2023, I purchased Nestle Palate Tablet Chocolate from my local a-101 store, only to discover a glaring printing error on the packaging. This discrepancy sets this particular package apart from others, and it is a situation that should not be overlooked. In light of this issue, I...
I own a little place, a small market, Reisoglu Market over at Esensehir Mahallesi Cetinkaya Sokak No.31B, I found out that the Nestle stuff I got from Zirvegül was expired. Right away, I called you guys up to see if we can fix this. You gave an unhelpful response saying that they wouldn't take respo...
As the owner of a store near the metro station in Batkent, I'd like to sell Nestle products, but no one from Nestle has come to see me yet. Even though we've tried to get in touch with Nestle, we haven't heard back. We've talked to customer service and sent emails, but no one has gotten back to us. ...
"Here is the translation of the text from Turkish to English: "My phone is always on, if you care about customer satisfaction, call me, don't say you called without actually calling. Stand behind the product you sold, don't mess with people's health. This is food, do we really need to get poisoned for you to pay attention? Shame on you, it is not fitting for a well-established company like yours.""
Yesterday (March 15, 2023), I bought a Nestle chocolate bar only to find out that it was spoiled. How can a product like chocolate, which is not even known for spoiling easily, be sold in such a condition? Do we need to open packaged items before buying them to inspect them? It's quite strange that ...
