The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the service team visited 4-5 times, with one visit limited to a WhatsApp consultation. Despite these visits, no progress was made. The personnel provided conflicting and unhelpful advice—one suggested fixing the sofa manually, another recommended waiting until the warranty period ended to address all issues at once, and yet another dismissed it as a problem inherent to the sofa model before leaving. No forms or clear information were provided, and service request follow-ups were either incomplete or inaccessible via the provided links. Enza Home customer support has been equally unhelpful, offering only generic assurances like “We’ll forward your request” and failing to provide tangible solutions. On rare occasions, we managed to obtain a form, but only digitally and upon insistence. Meanwhile, the sofa’s condition worsened: fabric seams have opened, the casing has torn visibly, and the seat now makes noise. Despite repeated follow-ups, these issues remain unresolved as the first year of the two-year warranty nears its end. It’s clear that stalling tactics are being used to run out the warranty period. Compounding this frustration, our other seat from Yataş is now experiencing similar issues. When we reported this, the service representative brushed it off, claiming there was “nothing wrong” before hastily leaving after our objections. Yataş has shown no accountability for its products, and the warranty appears to be meaningless. We initially chose Yataş, believing its corporate reputation would ensure quality service, but it has proven to be far from professional. This experience has turned into a regret, and we will never recommend Yataş to anyone. It is the only company we vow never to approach again.
I received my sofa set on 28.05.2024, and from the first day, one of the sofas was making noise. The assembly team took note of it, but no one followed up. In August, I requested service, and the team came to inspect the sofa. They decided the issue couldn’t be fixed on-site and took the sofa away. ...
I purchased the Berta series sofa set from the Enza Home Istanbul MASKO store between October 9–13, 2025 (Invoice No: ısa2024000000643). When the sofas first arrived, they were squeaking, the leg plastics were cracked, and the fabric had already started to show signs of wear. The sofas were taken to...
On March 19, 2023, we purchased two Berta triple-seat sofas from Enza. Since they were bought while we were engaged, we’ve only been using them for about 7–8 months. Before even completing a year of use, the seating areas started showing signs of fabric fraying, as if scratched by a cat. The fabric ...
In February 2024, we purchased two Pavia 3-seater sofas and a single armchair from Enza Home. By August, just six months later and before even one full summer, we noticed sun damage on the fabric of one of the 3-seaters and the armchair. The room where these sofas are placed only gets about two hour...
We filed a complaint about the sofas we bought from Kavacık Enzo Home, but no solution has been provided for about two months. When the team inspected the sofas, they found sagging, sinking in the middle, and visible fabric deformations. Additionally, one of the sofa legs is completely broken, and t...
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