Enterprise Rent a Car

On 5 November at 12:00, I rented a Peugeot 2008 SUV from the Enterprise branch in Ulm, Germany. I was generally satisfied with the vehicle and the service, and I even returned the car one day earlier than agreed. Although I returned the vehicle at 12:00, the staff member claimed that they had given ...

I rented a car from Alamo at Kayseri Airport on October 17–19, 2025, and the vehicle was provided by Enterprise, who charged me a €500 deposit. At the drop-off, the staff member told me that everything was fine with the car and that I would receive my deposit back within a maximum of four weeks. Aft...

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On October 14, I rented a BMW X1 through Enterprise in Kocaeli, Turkey. During this rental process, on the same day, I received a call from a UK phone number (+44 772 3443195) from a woman who introduced herself as “Berna”, claiming to be a customer service representative conducting a satisfaction s...

After returning the vehicle I rented from Enterprise at Skopje Airport, I was informed that my deposit of 18,000 Macedonian denars would be refunded no later than October 20, 2025. However, as of today, no refund has been made. I have contacted Enterprise customer service multiple times, but I am c...

On September 14, under the names A*** D***** and B**** D*****, we rented a Volkswagen Golf from Enterprise Hamburg Airport for one day, paying a total of approximately €450. We were told that €250 of this amount would be refunded as a security deposit after returning the vehicle. We returned the ca...

On September 30, 2024, I rented an Opel Astra through Booking.com from Sarajevo Airport. I returned the vehicle at the same location on October 3. After returning the car, I was informed that a small dent on the door had been found, and €530 was charged to my credit card as a damage fee. The staff t...

On August 28, 2025, at 16:00, I had a very disappointing experience at the Enterprise Karşıyaka Branch, despite having been satisfied with this location multiple times in the past. After seeing a price for a Fiat Egea on Booking.com, I contacted the branch via WhatsApp. I was told they could provid...

I rented a Volkswagen T-Roc from Enterprise through Booking.com. During the rental, a €250 deposit was charged to my credit card with the assurance that it would be refunded upon vehicle return. I returned the car in perfect condition, without any damage, and with a full fuel tank. There were no fi...

Hello, on July 9, 2025, I rented a car from Enterprise Rent a Car at Zurich Airport. I returned the vehicle on September 11, 2025, fully compliant with all requirements. At the time of rental, a 1000 CHF deposit was charged to my account, which was supposed to be refunded after the return. However,...

I rented a car through Online Carjet from Enterprise at Zurich Airport. I picked up the vehicle on June 3, 2025, and returned it on June 11, 2025. I returned the car in a clean condition with no issues at all. However, after returning the vehicle, I received an email from Enterprise claiming that t...

I’m deeply disappointed with Enterprise and the experience I had with my recent rental. On June 18, 2025, I booked an automatic transmission vehicle via Booking.com and completed payment from Turkey. However, when I arrived at Dresden Airport on June 19, I was told there were no automatic cars avail...

I booked a Volvo XC90 from Enterprise in Germany, but when I arrived to pick up the car, they handed me a Volkswagen Tiguan instead. These two cars are clearly not in the same class, and when I objected, they didn’t offer a proper refund or alternative. Instead, they gave me a weak excuse and offere...

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I rented a car from Enterprise at Zurich Airport through Discover Cars.com for the period of May 28–31, 2025. As part of the rental agreement, a deposit of 1,000 CHF was blocked on my credit card. I returned the vehicle without any damage, on time, and in full compliance with all conditions. However...

I rented a car through Enterprise at Switzerland's Basel Airport, using a reservation I made in advance. On February 10, 2025, when I arrived at the Enterprise desk, I was told to add liability insurance and winter tires to the rental. Although my initial booking was around 250 Swiss francs, the tot...

I had one of the most frustrating car rental experiences ever with Enterprise in Bosnia and Herzegovina. I honestly don’t understand how this company operates under a global brand name. Despite being only 30 minutes late to return the car, they charged me a ₺20 penalty on the spot—no flexibility, no...

On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been over two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the...

On March 25, 2025, I prepaid for a BMW 318 through Prime Cars via Enterprise at Düsseldorf Airport (reservation no. 99646891). I was scheduled to pick up the car on April 17 at 9:30 AM, and landed on time. Within 15 minutes, I arrived at the Enterprise office with all required documents in hand—pass...

On February 21, I booked a car through Booking.com from Enterprise in Berlin, expecting a vehicle in the class I selected for €92. When I arrived, they told me they didn’t have that class available and offered me a lower segment vehicle instead. I refused. Then they said I could upgrade to a higher...

This incident, which I will now describe, involves the enormous victimization that this supposedly very corporate car rental company, which I and many of my friends in my close circle prefer, has caused me. On 28.03.2025, on behalf of my cousin, we created an online reservation to rent a Toyota Hybr...

I rented a car from Enterprise Rent a Car in Bosnia and Herzegovina, and I’m shocked by how I was treated. Although there is no law in the country banning smoking inside rental cars, and there was absolutely no damage or burn marks in the vehicle, I was still charged over ₺12,000 for allegedly viola...

Back in February, I booked a rental car with Enterprise through eDreams for an international trip. During the booking process, I made sure to filter for options that included both free cancellation and a free additional driver. I paid in full and trusted the information displayed. However, just fiv...

I rented a Volkswagen Passat from Enterprise’s Sarajevo branch, but was told they could only provide a Skoda Octavia automatic as an equivalent. I agreed, even though this was my first time traveling abroad, and I informed them I would be driving to multiple countries. Once I reached Montenegro, th...

I rented a car from Enterprise at Aerodrome de Colmar-Houssen (47 Route de Strasbourg, Colmar) between January 31 and February 3, 2025. The contract (No. 73C9RG) clearly stated a 3-day rental. I picked up the vehicle on January 31 at 10:00 AM (though the contract shows 9:42) and returned it on Febru...

I tried to rent a car through the Enterprise app, but just as I was selecting a vehicle, the app crashed unexpectedly. At first, I assumed it was a problem with my phone, so I restarted it, uninstalled, and reinstalled the app. However, I continued experiencing the same issue. I called customer ser...