On March 14, 2026, I rented a Renault Clio Techno Esprit with license plate 34 PCT 906 from the Beylikdüzü Enterprise br...anch on the European side of Istanbul and returned the vehicle without any issues on April 10, 2026. At the time of rental, I secured the vehicle with the most comprehensive insura
On July 19, 2026, at 10:00 PM, we rented a vehicle for 14 days under reservation number 843645756413 in the name of E***... U*******, with myself, Gökhan Ç******, as an additional driver, from the Enterprise Ordu-Giresun Airport office. The reservation was for a Hyundai Bayon petrol automatic or simila
On August 17, 2026, I went to the Enterprise office in Cevizlidere, Ankara, for a car rental transaction. Even though my... passport information was already registered in their system, they insisted on physically seeing my passport, causing me to wait for approximately two hours. The inconvenience and
I rented an automatic transmission Golf-class vehicle from Enterprise through Booking.com, scheduled for pickup at the B...onn Beuel location. When I arrived at the Beuel branch, I was told they did not have an automatic vehicle in this category and that the Cologne Airport branch would assist me. Cons
On May 22, 2026, I rented a Volkswagen vehicle from the Enterprise branch at Düsseldorf Airport and returned it to the s...ame location on May 30, 2026. Upon returning the vehicle, I was charged $1,605 citing a small dent of approximately 5 cm on the front left door, just in front of the door handle.
On July 10 at 1:30 PM, I rented a vehicle from the Enterprise Alamo Zurich Airport office and returned it on July 16 at ...1:30 PM. My reservation number is 397470979. First, they failed to give me the vehicle specified in my contract. The replacement vehicle they provided had a broken air conditioner,
On July 3, 2026, I rented a Volkswagen Golf with license plate WI-UD 4019 under reservation number 42QG2S from the Enter...prise branch at Düsseldorf Airport. While driving the vehicle, I was involved in no accidents, collisions, or damages whatsoever. Upon picking up and returning the vehicle, there
On July 1, I went to the Enterprise Turkey office at Sabiha Gökçen Airport to rent a vehicle. They refused to rent the v...ehicle to me and failed to complete the transaction due to the absence of an entry stamp in my foreign entry passport. I had previously rented a vehicle through Enterprise approxi
On the night of June 25, 2026, we arrived at the Enterprise office at Sabiha Gökçen Airport to pick up an economy automa...tic gasoline car (Hyundai i20 or similar) that we had booked weeks in advance through Booking.com. However, upon arriving late at night, we were informed that they had no vehicles
I experienced a severe case of bait-and-switch and deceptive practices regarding a promotional campaign. On May 20, 2026..., I booked a car via the Enterprise mobile app to benefit from their official 40% discount partnership with Turkish Airlines (THY). Before completing the reservation online, I call
On April 25, 2025, I booked a rental car through Booking.com under confirmation number 756729925 and paid $277 using my ...credit card. However, when I went to pick up the vehicle at the Enterprise office in Cologne on April 29, 2025, they charged me the rental fee a second time under reservation numbe
On April 16, 2026, I rented a vehicle through the Enterprise car rental app to be picked up and returned at Cologne Airp...ort in Germany, and I made a prepaid payment of $275 through the app. My reservation number is 2105281694. On the day of pick-up, April 21, 2026, when I arrived at the Enterprise
I made a car rental reservation through Booking.com with the Enterprise branch in Essen, Germany, for April 16. While I ...was scheduled to pick up the vehicle at 11:00 AM, due to delays in the local tram/subway services, I only managed to reach the branch at 12:05 PM. As soon as I realized I would be
I made a 1-day car rental reservation in Lesbos through Booking.com with Enterprise for April 18–19. I paid a total of $...34 for this reservation, and my reservation number is 799933046. The reservation terms clearly stated that I had the right to cancel for free up to 48 hours before the vehicle pick
During our trip to Dubai on January 17, booked through Turkish Holidays, we rented a vehicle from Enterprise. A deposit ...fee of $728 was collected from us during the car rental. After returning the vehicle without any issues, company officials stated that the deposit amount would be refunded to us wi
On February 21, 2026, I had a Hyundai vehicle rental linked to reservation number 887735474614 at the Istanbul Airport E...nterprise Rent A Car branch, which I had booked approximately one month in advance. Factoring in my flight arrival time and passport control, I had specifically set my pickup time
On February 21, 2026, I had a Hyundai vehicle reservation (Reservation No: 887735474614) at the Enterprise Rent A Car lo...cation at Istanbul Airport, which I had booked approximately one month in advance. Factoring in my flight arrival time and passport control, I had specifically set my pickup time f
On December 11, 2025, I rented a VW Passat with license plate wı from the Enterprise office at Stuttgart Airport. Approx...imately 100 km after picking up the vehicle from the airport, the car displayed an engine oil warning. I immediately notified Enterprise of the situation, and I was instructed to b
I booked a rental car from Enterprise through the Booking.com app to pick up at Paris Charles de Gaulle Airport on Decem...ber 15, 2025. While intending to rent the vehicle for the same day, I failed to notice that the rental date in the app was set to the following day. Unable to find an easy option i
I experienced a serious issue regarding my car rental reservation with confirmation number 613279682 booked through Book...ing.com. When I went to the Enterprise office at Berlin Airport to pick up the vehicle, they informed me that the pick-up grace period, which is normally 59 minutes, had been reduc
On 5 November at 12:00, I rented a Peugeot 2008 SUV from the Enterprise branch in Ulm, Germany. I was generally satisfie...d with the vehicle and the service, and I even returned the car one day earlier than agreed. Although I returned the vehicle at 12:00, the staff member claimed that they had given
I rented a car from Alamo at Kayseri Airport on October 17–19, 2025, and the vehicle was provided by Enterprise, who cha...rged me a €500 deposit. At the drop-off, the staff member told me that everything was fine with the car and that I would receive my deposit back within a maximum of four weeks. Aft
On October 14, I rented a BMW X1 through Enterprise in Kocaeli, Turkey. During this rental process, on the same day, I r...eceived a call from a UK phone number (+44 772 3443195) from a woman who introduced herself as “Berna”, claiming to be a customer service representative conducting a satisfaction s
After returning the vehicle I rented from Enterprise at Skopje Airport, I was informed that my deposit of 18,000 Macedon...ian denars would be refunded no later than October 20, 2025. However, as of today, no refund has been made. I have contacted Enterprise customer service multiple times, but I am c
Enterprise (officially Enterprise Rent-A-Car) is a global car rental agency. The brand is the flagship subsidiary of Enterprise Mobility (formerly Enterprise Holdings) and was founded in 1957 by Jack C. Taylor.
Enterprise operates within the transportation and travel industry, offering a comprehensive network of vehicle rental and mobility solutions. The company is particularly well-known for its neighborhood locations, providing replacement cars for local customers, as well as maintaining a massive presence at major airports worldwide.
Online user sentiment toward Enterprise reveals a pattern of recurring consumer frustrations, with a significant number of reviewers highlighting issues related to billing transparency and reservation fulfillment at local branches.
If you have experienced issues with Enterprise, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
