I experienced a severe case of bait-and-switch and deceptive practices regarding a promotional campaign. On May 20, 2026..., I booked a car via the Enterprise mobile app to benefit from their official 40% discount partnership with Turkish Airlines (THY). Before completing the reservation online, I call
On 5 November at 12:00, I rented a Peugeot 2008 SUV from the Enterprise branch in Ulm, Germany. I was generally satisfie...d with the vehicle and the service, and I even returned the car one day earlier than agreed. Although I returned the vehicle at 12:00, the staff member claimed that they had given
I rented a car from Alamo at Kayseri Airport on October 17–19, 2025, and the vehicle was provided by Enterprise, who cha...rged me a €500 deposit. At the drop-off, the staff member told me that everything was fine with the car and that I would receive my deposit back within a maximum of four weeks. Aft
On October 14, I rented a BMW X1 through Enterprise in Kocaeli, Turkey. During this rental process, on the same day, I r...eceived a call from a UK phone number (+44 772 3443195) from a woman who introduced herself as “Berna”, claiming to be a customer service representative conducting a satisfaction s
After returning the vehicle I rented from Enterprise at Skopje Airport, I was informed that my deposit of 18,000 Macedon...ian denars would be refunded no later than October 20, 2025. However, as of today, no refund has been made. I have contacted Enterprise customer service multiple times, but I am c
On September 14, under the names A*** D***** and B**** D*****, we rented a Volkswagen Golf from Enterprise Hamburg Airpo...rt for one day, paying a total of approximately €450. We were told that €250 of this amount would be refunded as a security deposit after returning the vehicle. We returned the ca
On September 30, 2024, I rented an Opel Astra through Booking.com from Sarajevo Airport. I returned the vehicle at the s...ame location on October 3. After returning the car, I was informed that a small dent on the door had been found, and €530 was charged to my credit card as a damage fee. The staff t
On August 28, 2025, at 16:00, I had a very disappointing experience at the Enterprise Karşıyaka Branch, despite having b...een satisfied with this location multiple times in the past. After seeing a price for a Fiat Egea on Booking.com, I contacted the branch via WhatsApp. I was told they could provid
I rented a Volkswagen T-Roc from Enterprise through Booking.com. During the rental, a €250 deposit was charged to my cre...dit card with the assurance that it would be refunded upon vehicle return. I returned the car in perfect condition, without any damage, and with a full fuel tank. There were no fi
Hello, on July 9, 2025, I rented a car from Enterprise Rent a Car at Zurich Airport. I returned the vehicle on September... 11, 2025, fully compliant with all requirements. At the time of rental, a 1000 CHF deposit was charged to my account, which was supposed to be refunded after the return. However,
I rented a car through Online Carjet from Enterprise at Zurich Airport. I picked up the vehicle on June 3, 2025, and ret...urned it on June 11, 2025. I returned the car in a clean condition with no issues at all. However, after returning the vehicle, I received an email from Enterprise claiming that t
I’m deeply disappointed with Enterprise and the experience I had with my recent rental. On June 18, 2025, I booked an au...tomatic transmission vehicle via Booking.com and completed payment from Turkey. However, when I arrived at Dresden Airport on June 19, I was told there were no automatic cars avail
I booked a Volvo XC90 from Enterprise in Germany, but when I arrived to pick up the car, they handed me a Volkswagen Tig...uan instead. These two cars are clearly not in the same class, and when I objected, they didn’t offer a proper refund or alternative. Instead, they gave me a weak excuse and offere
I rented a car from Enterprise at Zurich Airport through Discover Cars.com for the period of May 28–31, 2025. As part of... the rental agreement, a deposit of 1,000 CHF was blocked on my credit card. I returned the vehicle without any damage, on time, and in full compliance with all conditions. However
I rented a car through Enterprise at Switzerland's Basel Airport, using a reservation I made in advance. On February 10,... 2025, when I arrived at the Enterprise desk, I was told to add liability insurance and winter tires to the rental. Although my initial booking was around 250 Swiss francs, the tot
I had one of the most frustrating car rental experiences ever with Enterprise in Bosnia and Herzegovina. I honestly don’...t understand how this company operates under a global brand name. Despite being only 30 minutes late to return the car, they charged me a ₺20 penalty on the spot—no flexibility, no
On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been ove...r two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the
On March 25, 2025, I prepaid for a BMW 318 through Prime Cars via Enterprise at Düsseldorf Airport (reservation no. 9964...6891). I was scheduled to pick up the car on April 17 at 9:30 AM, and landed on time. Within 15 minutes, I arrived at the Enterprise office with all required documents in hand—pass
On February 21, I booked a car through Booking.com from Enterprise in Berlin, expecting a vehicle in the class I selecte...d for €92. When I arrived, they told me they didn’t have that class available and offered me a lower segment vehicle instead. I refused. Then they said I could upgrade to a higher
This incident, which I will now describe, involves the enormous victimization that this supposedly very corporate car re...ntal company, which I and many of my friends in my close circle prefer, has caused me. On 28.03.2025, on behalf of my cousin, we created an online reservation to rent a Toyota Hybr
I rented a car from Enterprise Rent a Car in Bosnia and Herzegovina, and I’m shocked by how I was treated. Although ther...e is no law in the country banning smoking inside rental cars, and there was absolutely no damage or burn marks in the vehicle, I was still charged over ₺12,000 for allegedly viola
Back in February, I booked a rental car with Enterprise through eDreams for an international trip. During the booking pr...ocess, I made sure to filter for options that included both free cancellation and a free additional driver. I paid in full and trusted the information displayed. However, just fiv
I rented a Volkswagen Passat from Enterprise’s Sarajevo branch, but was told they could only provide a Skoda Octavia aut...omatic as an equivalent. I agreed, even though this was my first time traveling abroad, and I informed them I would be driving to multiple countries. Once I reached Montenegro, th
I rented a car from Enterprise at Aerodrome de Colmar-Houssen (47 Route de Strasbourg, Colmar) between January 31 and Fe...bruary 3, 2025. The contract (No. 73C9RG) clearly stated a 3-day rental. I picked up the vehicle on January 31 at 10:00 AM (though the contract shows 9:42) and returned it on Febru
Enterprise (officially Enterprise Rent-A-Car) is a global car rental agency. The brand is the flagship subsidiary of Enterprise Mobility (formerly Enterprise Holdings) and was founded in 1957 by Jack C. Taylor.
Enterprise operates within the transportation and travel industry, offering a comprehensive network of vehicle rental and mobility solutions. The company is particularly well-known for its neighborhood locations, providing replacement cars for local customers, as well as maintaining a massive presence at major airports worldwide.
Online user sentiment toward Enterprise reveals a pattern of recurring consumer frustrations, with a significant number of reviewers highlighting issues related to billing transparency and reservation fulfillment at local branches.
If you have experienced issues with Enterprise, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
