I experienced a severe case of bait-and-switch and deceptive practices regarding a promotional campaign. On May 20, 2026..., I booked a car via the Enterprise mobile app to benefit from their official 40% discount partnership with Turkish Airlines (THY). Before completing the reservation online, I call
On 5 November at 12:00, I rented a Peugeot 2008 SUV from the Enterprise branch in Ulm, Germany. I was generally satisfie...d with the vehicle and the service, and I even returned the car one day earlier than agreed. Although I returned the vehicle at 12:00, the staff member claimed that they had given
I rented a car from Alamo at Kayseri Airport on October 17–19, 2025, and the vehicle was provided by Enterprise, who cha...rged me a €500 deposit. At the drop-off, the staff member told me that everything was fine with the car and that I would receive my deposit back within a maximum of four weeks. Aft
On October 14, I rented a BMW X1 through Enterprise in Kocaeli, Turkey. During this rental process, on the same day, I r...eceived a call from a UK phone number (+44 772 3443195) from a woman who introduced herself as “Berna”, claiming to be a customer service representative conducting a satisfaction s
After returning the vehicle I rented from Enterprise at Skopje Airport, I was informed that my deposit of 18,000 Macedon...ian denars would be refunded no later than October 20, 2025. However, as of today, no refund has been made. I have contacted Enterprise customer service multiple times, but I am c
On September 14, under the names A*** D***** and B**** D*****, we rented a Volkswagen Golf from Enterprise Hamburg Airpo...rt for one day, paying a total of approximately €450. We were told that €250 of this amount would be refunded as a security deposit after returning the vehicle. We returned the ca
On September 30, 2024, I rented an Opel Astra through Booking.com from Sarajevo Airport. I returned the vehicle at the s...ame location on October 3. After returning the car, I was informed that a small dent on the door had been found, and €530 was charged to my credit card as a damage fee. The staff t
On August 28, 2025, at 16:00, I had a very disappointing experience at the Enterprise Karşıyaka Branch, despite having b...een satisfied with this location multiple times in the past. After seeing a price for a Fiat Egea on Booking.com, I contacted the branch via WhatsApp. I was told they could provid
I rented a Volkswagen T-Roc from Enterprise through Booking.com. During the rental, a €250 deposit was charged to my cre...dit card with the assurance that it would be refunded upon vehicle return. I returned the car in perfect condition, without any damage, and with a full fuel tank. There were no fi
Hello, on July 9, 2025, I rented a car from Enterprise Rent a Car at Zurich Airport. I returned the vehicle on September... 11, 2025, fully compliant with all requirements. At the time of rental, a 1000 CHF deposit was charged to my account, which was supposed to be refunded after the return. However,
I rented a car through Online Carjet from Enterprise at Zurich Airport. I picked up the vehicle on June 3, 2025, and ret...urned it on June 11, 2025. I returned the car in a clean condition with no issues at all. However, after returning the vehicle, I received an email from Enterprise claiming that t
I’m deeply disappointed with Enterprise and the experience I had with my recent rental. On June 18, 2025, I booked an au...tomatic transmission vehicle via Booking.com and completed payment from Turkey. However, when I arrived at Dresden Airport on June 19, I was told there were no automatic cars avail
I booked a Volvo XC90 from Enterprise in Germany, but when I arrived to pick up the car, they handed me a Volkswagen Tig...uan instead. These two cars are clearly not in the same class, and when I objected, they didn’t offer a proper refund or alternative. Instead, they gave me a weak excuse and offere
I rented a car from Enterprise at Zurich Airport through Discover Cars.com for the period of May 28–31, 2025. As part of... the rental agreement, a deposit of 1,000 CHF was blocked on my credit card. I returned the vehicle without any damage, on time, and in full compliance with all conditions. However
I rented a car through Enterprise at Switzerland's Basel Airport, using a reservation I made in advance. On February 10,... 2025, when I arrived at the Enterprise desk, I was told to add liability insurance and winter tires to the rental. Although my initial booking was around 250 Swiss francs, the tot
I had one of the most frustrating car rental experiences ever with Enterprise in Bosnia and Herzegovina. I honestly don’...t understand how this company operates under a global brand name. Despite being only 30 minutes late to return the car, they charged me a ₺20 penalty on the spot—no flexibility, no
On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been ove...r two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the
On March 25, 2025, I prepaid for a BMW 318 through Prime Cars via Enterprise at Düsseldorf Airport (reservation no. 9964...6891). I was scheduled to pick up the car on April 17 at 9:30 AM, and landed on time. Within 15 minutes, I arrived at the Enterprise office with all required documents in hand—pass
On February 21, I booked a car through Booking.com from Enterprise in Berlin, expecting a vehicle in the class I selecte...d for €92. When I arrived, they told me they didn’t have that class available and offered me a lower segment vehicle instead. I refused. Then they said I could upgrade to a higher
This incident, which I will now describe, involves the enormous victimization that this supposedly very corporate car re...ntal company, which I and many of my friends in my close circle prefer, has caused me. On 28.03.2025, on behalf of my cousin, we created an online reservation to rent a Toyota Hybr
I rented a car from Enterprise Rent a Car in Bosnia and Herzegovina, and I’m shocked by how I was treated. Although ther...e is no law in the country banning smoking inside rental cars, and there was absolutely no damage or burn marks in the vehicle, I was still charged over ₺12,000 for allegedly viola
Back in February, I booked a rental car with Enterprise through eDreams for an international trip. During the booking pr...ocess, I made sure to filter for options that included both free cancellation and a free additional driver. I paid in full and trusted the information displayed. However, just fiv
I rented a car from Enterprise at Aerodrome de Colmar-Houssen (47 Route de Strasbourg, Colmar) between January 31 and Fe...bruary 3, 2025. The contract (No. 73C9RG) clearly stated a 3-day rental. I picked up the vehicle on January 31 at 10:00 AM (though the contract shows 9:42) and returned it on Febru
Enterprise is a leading car rental company that offers a wide range of vehicles for rental at competitive prices. The company is known for its excellent customer service and support and is committed to providing a positive rental experience for all its customers.
In addition to its wide range of vehicles, Enterprise also offers a variety of services to customers, including a refundable deposit policy, the ability to switch vehicles, and the option to cancel reservations and receive a refund. However, the refunding amount may vary depending on the location and time, and a limited amount may be charged as a cancellation fee.
