On October 14, I rented a BMW X1 through Enterprise in Kocaeli, Turkey. During this rental process, on the same day, I received a call from a UK phone number (+44 772 3443195) from a woman who introduced herself as “Berna”, claiming to be a customer service representative conducting a satisfaction s...
After returning the vehicle I rented from Enterprise at Skopje Airport, I was informed that my deposit of 18,000 Macedonian denars would be refunded no later than October 20, 2025. However, as of today, no refund has been made. I have contacted Enterprise customer service multiple times, but I am c...
On September 14, under the names A*** D***** and B**** D*****, we rented a Volkswagen Golf from Enterprise Hamburg Airport for one day, paying a total of approximately €450. We were told that €250 of this amount would be refunded as a security deposit after returning the vehicle. We returned the ca...
On September 30, 2024, I rented an Opel Astra through Booking.com from Sarajevo Airport. I returned the vehicle at the same location on October 3. After returning the car, I was informed that a small dent on the door had been found, and €530 was charged to my credit card as a damage fee. The staff t...
On August 28, 2025, at 16:00, I had a very disappointing experience at the Enterprise Karşıyaka Branch, despite having been satisfied with this location multiple times in the past. After seeing a price for a Fiat Egea on Booking.com, I contacted the branch via WhatsApp. I was told they could provid...
I rented a Volkswagen T-Roc from Enterprise through Booking.com. During the rental, a €250 deposit was charged to my credit card with the assurance that it would be refunded upon vehicle return. I returned the car in perfect condition, without any damage, and with a full fuel tank. There were no fi...
Hello, on July 9, 2025, I rented a car from Enterprise Rent a Car at Zurich Airport. I returned the vehicle on September 11, 2025, fully compliant with all requirements. At the time of rental, a 1000 CHF deposit was charged to my account, which was supposed to be refunded after the return. However,...
I rented a car through Online Carjet from Enterprise at Zurich Airport. I picked up the vehicle on June 3, 2025, and returned it on June 11, 2025. I returned the car in a clean condition with no issues at all. However, after returning the vehicle, I received an email from Enterprise claiming that t...
I’m deeply disappointed with Enterprise and the experience I had with my recent rental. On June 18, 2025, I booked an automatic transmission vehicle via Booking.com and completed payment from Turkey. However, when I arrived at Dresden Airport on June 19, I was told there were no automatic cars avail...
I booked a Volvo XC90 from Enterprise in Germany, but when I arrived to pick up the car, they handed me a Volkswagen Tiguan instead. These two cars are clearly not in the same class, and when I objected, they didn’t offer a proper refund or alternative. Instead, they gave me a weak excuse and offere...
I rented a car from Enterprise at Zurich Airport through Discover Cars.com for the period of May 28–31, 2025. As part of the rental agreement, a deposit of 1,000 CHF was blocked on my credit card. I returned the vehicle without any damage, on time, and in full compliance with all conditions. However...
I rented a car through Enterprise at Switzerland's Basel Airport, using a reservation I made in advance. On February 10, 2025, when I arrived at the Enterprise desk, I was told to add liability insurance and winter tires to the rental. Although my initial booking was around 250 Swiss francs, the tot...
I had one of the most frustrating car rental experiences ever with Enterprise in Bosnia and Herzegovina. I honestly don’t understand how this company operates under a global brand name. Despite being only 30 minutes late to return the car, they charged me a ₺20 penalty on the spot—no flexibility, no...
On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been over two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the...
On March 25, 2025, I prepaid for a BMW 318 through Prime Cars via Enterprise at Düsseldorf Airport (reservation no. 99646891). I was scheduled to pick up the car on April 17 at 9:30 AM, and landed on time. Within 15 minutes, I arrived at the Enterprise office with all required documents in hand—pass...
On February 21, I booked a car through Booking.com from Enterprise in Berlin, expecting a vehicle in the class I selected for €92. When I arrived, they told me they didn’t have that class available and offered me a lower segment vehicle instead. I refused. Then they said I could upgrade to a higher...
This incident, which I will now describe, involves the enormous victimization that this supposedly very corporate car rental company, which I and many of my friends in my close circle prefer, has caused me. On 28.03.2025, on behalf of my cousin, we created an online reservation to rent a Toyota Hybr...
I rented a car from Enterprise Rent a Car in Bosnia and Herzegovina, and I’m shocked by how I was treated. Although there is no law in the country banning smoking inside rental cars, and there was absolutely no damage or burn marks in the vehicle, I was still charged over ₺12,000 for allegedly viola...
Back in February, I booked a rental car with Enterprise through eDreams for an international trip. During the booking process, I made sure to filter for options that included both free cancellation and a free additional driver. I paid in full and trusted the information displayed. However, just fiv...
I rented a Volkswagen Passat from Enterprise’s Sarajevo branch, but was told they could only provide a Skoda Octavia automatic as an equivalent. I agreed, even though this was my first time traveling abroad, and I informed them I would be driving to multiple countries. Once I reached Montenegro, th...
I rented a car from Enterprise at Aerodrome de Colmar-Houssen (47 Route de Strasbourg, Colmar) between January 31 and February 3, 2025. The contract (No. 73C9RG) clearly stated a 3-day rental. I picked up the vehicle on January 31 at 10:00 AM (though the contract shows 9:42) and returned it on Febru...
I tried to rent a car through the Enterprise app, but just as I was selecting a vehicle, the app crashed unexpectedly. At first, I assumed it was a problem with my phone, so I restarted it, uninstalled, and reinstalled the app. However, I continued experiencing the same issue. I called customer ser...
On February 11, 2025, I rented a Ford Kuga from Enterprise, but the vehicle had serious safety issues. The tires had poor traction, making it dangerous to drive, and the windshield wipers were in terrible condition, making visibility extremely difficult in bad weather. Because of these safety conce...
I rented a car from Enterprise Istanbul Airport branch on June 27, 2024, and paid a ₺2500 deposit. After returning the car, I noticed that the deposit was partially refunded, with ₺761 missing. Upon reviewing the details, I realized they had also charged me for tolls that I had already covered. I c...
Enterprise is a leading car rental company that offers a wide range of vehicles for rental at competitive prices. The company is known for its excellent customer service and support and is committed to providing a positive rental experience for all its customers.
In addition to its wide range of vehicles, Enterprise also offers a variety of services to customers, including a refundable deposit policy, the ability to switch vehicles, and the option to cancel reservations and receive a refund. However, the refunding amount may vary depending on the location and time, and a limited amount may be charged as a cancellation fee.