I had reserved a high-end model car before I went to the Enterprise Rent-A-Car desk at the airport, and they offered another. What are my rights?

Reservations typically guarantee a class of car or greater, not necessarily a specific model. Car rental inventory can change rapidly based on various factors beyond your or the rental company's control. Understanding this can help manage expectations.

Double-check your reservation confirmation email or document to see if it specifies the exact model or car category you booked. If your reservation mentions the specific model, you have strong grounds to request the car you reserved.

Carefully consider the alternative car that Enterprise is offering. Compare it to the one you booked in terms of class and features. If the alternative is significantly lower in class or lacks the features you were expecting, you have a stronger case for refusing it.

Explore the consumer protection regulations applicable in your locality and carefully review the substitution and guarantee clauses in the rental agreement. If it becomes evident that your rights have been unequivocally infringed upon, you might have additional avenues, such as complaining to the appropriate authorities.

If you've got more insights to add, don't hesitate to let us know.