I was driving through a busy road when my Enterprise Rent-A-Car broke down unexpectedly, how should I start the process?

When renting a car from Enterprise and having a breakdown, safety comes first. If your car breaks down, stop in a safe place away from traffic, turn on the hazard lights, and carefully get out of the car. Call Enterprise's roadside assistance line at 1-800-307-6666 at any time and tell them where you are and what kind of breakdown you're having.

When you call for help, a tow truck or mechanic will be sent to the scene of the accident. The length of the wait may depend on how bad the breakdown is and where it is. The mechanic will look at the problem and may be able to fix it on the spot for small, quick fixes. The car will be towed to a garage if it needs major repairs. If you bought the optional Loss Damage Waiver (LDW), Enterprise will give you a different car while yours is being fixed at no extra cost.

Based on the rental agreement and your insurance, you may have to pay for repairs. Most repairs are covered by LDW, but some aren't. For possible claims, keep track of the breakdown with photos, notes, and receipts. Keep up with the repair process and call Enterprise's customer service if you have any questions. Prepare for possible delays and make changes to your schedule as needed.

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